Portland, OR -- (SBWIRE) -- 02/13/2014 -- 1-800-Flowers.com, Inc. headquartered in Westbury, New York, is a floral and gift retailer and distribution company in the United States. It was one of the first retailers to utilize a 24 x 7 toll-free telephone number and the Internet for direct sales to consumers.
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1-800-FLOWERS was established in 1987 by James McCann. Headquartered in Dallas, Texas, 1-800-FLOWERS was then struggling financially, losing about $400,000 monthly. However, McCann was able to transformed the small struggling business into a successful international operation by marketing flower delivery through telephone orders.
As technological advancements legally recognized, 1-800-FLOWERS launched its first online store site on CompuServe's Electronic Mall,. Eventually, the company joined with a strategic Internet development partner, Fry Multimedia of Ann Arbor, Michigan, to create a site driven by Microsoft Site Server Commerce.
The company has merged with a number of other gift and retailing companies. 1-800-FLOWERS announced a partnership with Martha Stewart Living Omnimedia to produce a line of floral products inspired by Martha Stewart. Furthermore, the company acquired Flowerama, a Waterloo-based floral retailer with 100 locations in 28 states.
1-800-FLOWERS has two ways in filling its orders: through a network of florists and through drop shipments. It established a florist-to-florist network called BloomNet, and is one of several floral wire services in the country today.
Customer service has always been a main concern for 1-800-Flowers. Customers can “call, click or come in” to shop 1-800-FLOWERS.COM twenty four hours a day, 7 days a week at 1-800-356-9377 or www.1800flowers.com. Sales and Service Specialists are accessible 24/7, and reliable and swift delivery is offered same day, any day. 100 percent satisfaction and freshness are guaranteed as always.
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1-800-FLOWERS guarantees the freshness of its floral arrangements for a full week and offers its customers a 100-percent satisfaction guarantee on all products and services. 1-800-FLOWERS maintains a comprehensive quality assurance program, which includes ongoing blind test orders, telephone surveys with customers and recipients, in-store and mail surveys, and customer service reports.
For more than 30 years, 1-800-FLOWERS passion has been to help you connect and express yourself to the important people in your life by providing the finest selection of beautiful flowers and gifts perfect for every occasion.
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