Retailers use Internet giant’s cloud services
San Francisco, CA -- (SBWIRE) -- 11/01/2012 -- Retail websites went offline for hours recently after a technical problem with Amazon.com Inc.’s hosting service.
Amazon Web Services had “degraded performance” in data storage units in northern Virginia, according to online postings reported by InternetRetailer.com. The affected area was Amazon’s U.S.-East 1 Region.
Its northern Virginia facility was hit by an outage in June.
One retailer said her site was down six hours. SimplySoles.com went offline from 1:30 to 7:30 p.m., according to owner Kassie Rempel.
“It did have a big impact yesterday,” Rempel said, although she declined to put a figure to sales lost to the outage. The company recently mailed catalogs that often lead to increased online sales.
SimplySoles ranks No. 823 in Internet Retailer’s Second 500 list.
In Amazon’s online forums, other operators echoed concerns about the problem.
Amazon said the issue affected a small number of Elastic Block Stores, which deal with data storage technology connecting Internet traffic to Amazon’s “cloud-based” services. Those services provide computing power that websites need to operate.
It was unknown how many sites went offline because of the problem or whether Amazon resolved it. The Internet retail giant was not available to comment.
One Internet retailer dropped Amazon cloud services after a 10-hour outage this summer. Ben Krishner, CoffeeServ Inc.’s CEO and founder, said the downtime caused his site to lose more than $25,000.
Krishner said that Amazon would reimburse him for only a small amount of the losses, which included content for the company’s retail site CoffeeforLess.com.
“We spent over $30,000 a year with them,” he told InternetRetailer.com.
Peer 1 Hosting now does the Web hosting for CoffeeforLess, which ranks No. 462 in Internet Retailer’s Top 500 list.
Amazon, which is No. 1 on the list, has seven customers in the Top 500; on the Second 500, it has six.
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