PCs may be suffering in performance due to cost-cutting tactics
San Francisco, CA -- (SBWIRE) -- 11/29/2012 -- In a recent holiday release, Consumer Reports say that iMac and MacBook lines still reign over PC competitors. A closer reading revealed mixed results for Cupertino.
The Consumer Reports story looked into the best brands in electronics, and the reliability section was based upon Consumer Reports’ annual Product Reliability Survey. The report noted computers from Acer, Apple, Dell, eMachines, Gateway, Hewlett-Packard, Lenovo, Sony, and Toshiba.
Within the rankings, consumer satisfaction for apple was scored at 78% positive. Dell and Lenovo was at 59%, while Acer, Asus, eMachines, HP, Gateway, and Toshiba grouped together between 54-56%.
The outcome has once again bewildered PC makers. Vendors have spent years driving to the lowest of the commodity market, wherein the brand vie for almost fully upon cost. Yet, over the last half-decade, consumers have increasingly Apple’s value proposition of “higher-quality machines with leading design, tightly-integrated OS, and new technology that come with higher prices.
Apple has sold over 4.9 million Macs last quarter and 80% provision tech support and cost.
The consumer report added that Apple solves three-quarters of user problems compared to Dell’s 61%, with all others lagging generously.
Apple scored higher for desktops as well, with iMac repair rates (7%) much higher than HP, Dell, and Gateway.
Few other than PC developers are surprised, as the price one pays for a cheaper system is a lower quality. That standard appears to hold true for Macs and PCs, though there is something to be said for the fact that Mac users may just be worse at fixing their own computer malfunctions than PC users.
Apple has created its iMac desktop to focus on the computing performance, while the traditional Mac Pro is still in need of a revamp.
There is little way of being sure the quality reports true indicators of hardware difficulties, or is simply a software related issue. Many PCs come with what is known as bloat-ware, which can sometimes compromise a system.
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