e-Retail in the UK

Dallas, TX -- (SBWIRE) -- 09/13/2012 -- As consumers increasingly expect the convenience of shopping from anywhere at anytime the multichannel model is becoming a key element in retail. Understand how new technologies can be used in the market to enhance e-retail as well as pinpoint where the opportunities and threats are and how to manage these most effectively for your business.

Features and Benefits

- Take advantage of new technologies to improve your multichannel offer and enhance the shopper experience
- Use the data, forecasts to 2016, and insight on the online sector to help form an effective growth strategy
- Use consumer data to understand customer profiles and identify where the underpenetrated sectors are
- Identify the threats as well as the opportunities to grow business in this channel by looking at the key issues

Highlights

Though growth in online spending is slowing, it is set to rise by 15.0% to £31.2m in 2012. The greater convenience of shopping online will continue to resonate with an increasingly time-poor shopper while advantages that online retailers have over physical stores will continue to make using this channel more appealing to customers

When comparing age groups, shoppers aged between 15 and 24 and over 55 are below average for shopper penetration and spend per head providing opportunities for growth

Since the first widely sold tablet was launched in 2010, this new technology has continued to increase in popularity. According to our e-retail survey, 7.4% of those that shop online used a tablet to do so in 2011, and we expect this to rise going forward as they continue to provide consumers with a new, easier way to shop

Your key questions answered

- How is m-commerce impacting on the online model and how can I my business take advantage of this?
- Which customers present the most opportunities for growth going forward and what sectors will outperform/underperform?
- What are the factors that will impede or maximise future growth opportunities online?

Buy your copy of this report @ http://www.rnrmarketresearch.com/e-retail-in-the-uk-market-report.html .

List Of Tables

Table: Online spending growth 2006–11 & forecast to 2016e
Table: 10 most shopped retailers via m-commerce in 2011
Table: Internet users and online shopper profiles, 2011
Table: Profile of online shoppers, 2006–11
Table: Online shopper penetration, 2006–11
Table: Number of online shoppers by age group, 2006–11
Table: Online spending by sector 2006–11
Table: Sector sales year-on-year change % 2006–11
Table: Percentage of each sector's sales via online 2006–11
Table: Online shopping population by sector 2011
Table: Online spend per head by sector (A–G) 2011
Table: Online spend per head by sector (H–Z) 2011
Table: Frequency of shopping by sector 2011
Table: Why the internet is chosen for making purchase by sector 2011
Table: What is important when shopping online by sector A–E October 2011
Table: What is important when shopping online by sector F–Z October 2011
Table: Why buy from one retailer in preference to another by sector A–E 2011
Table: Why buy from one retailer in preference to another by sector F–Z 2011
Table: Why return to a website % of online shoppers by sector A–E October 2011
Table: Why return to a website % of online shoppers by sector F–Z October 2011
Table: Percentage of all online shoppers researching before purchasing – by sector 2011
Table: Online books market 2006–11 and forecast to 2016
Table: Online books shopping population 2007–16
Table: Spend per year on books online 2011
Table: Frequency of shopping for books online 2011
Table: Gender breakdown of online books market 2011
Table: Online clothing & footwear market 2006–11 & forecast to 2016
Table: Online clothing & footwear shopping population 2007–16
Table: Spend per year on clothing & footwear online 2011
Table: Frequency of shopping for clothing & footwear online 2011
Table: Gender breakdown of online clothing & footwear market 2011
Table: Online DIY & gardening market 2006–11 & forecast to 2016
Table: Online DIY & gardening shopping population 2007–16
Table: Spend per year on DIY & gardening online 2011
Table: Frequency of shopping for DIY & gardening online 2011
Table: Gender breakdown of online DIY & gardening market 2011
Table: Online electricals market 2006–11 & forecast to 2016
Table: Online electricals shopping population 2007–16
Table: Spend per year on electricals online 2011
Table: Frequency of shopping for electricals online 2011
Table: Gender breakdown of online electricals market 2011
Table: Online food & grocery market 2006–11 and forecast to 2016
Table: Online food & grocery shopping population 2007–16
Table: Spend per year on food & grocery online 2011
Table: Frequency of shopping for food & grocery online 2011
Table: Gender breakdown of online food & grocery market 2011
Table: Online grocery delivery terms 2012
Table: Online furniture & floorcoverings market 2006–11 & forecast to 2016
Table: Online furniture & floorcoverings shopping population 2007–16
Table: Spend per year on furniture & floorcoverings online 2011
Table: Frequency of shopping for furniture & floorcoverings online 2011
Table: Gender breakdown of online furniture & floorcoverings market 2011
Table: Online health & beauty market 2006–11 & forecast to 2016
Table: Online health & beauty shopping population 2007–16
Table: Spend per year on health & beauty online 2011
Table: Frequency of shopping for health & beauty online 2011
Table: Gender breakdown of online health & beauty market 2011
Table: Online homewares market 2006–11 & forecast to 2016
Table: Online homewares shopping population 2007–16
Table: Spend per year on homewares online 2011
Table: Frequency of shopping for homewares online 2011
Table: Gender breakdown of online homewares market 2011
Table: Online music & video market 2006–11 and forecast to 2016
Table: Online music & video shopping population 2007–16
Table: Spend per year on music & video online 2011
Table: Frequency of shopping for music & video online 2011
Table: Gender breakdown of online music & video market 2011

List Of Figures

Figure: Online expenditure and growth 2011–16
Figure: Online sales as a percentage of total UK retail 2011–16
Figure: Internet access 2011–16
Figure: Online shoppers as % of those with internet access 2011–16
Figure: Number of online shoppers and y-o-y growth % 2011–16
Figure: Average online spend per head 2006–11
Figure: Average online spend per head 2011–16
Figure: Online shopping trips per year and average transaction value 2006–11
Figure: E-retail key issues 2012
Figure: Most utilised retail-related mobile functions 2011 on 2010
Figure: Mobile payment solutions 2012
Figure: Benefits and drawbacks of mobile payments 2012
Figure: How tablets will attract more shoppers 2012
Figure: Driving multichannel through shop assistants 2012
Figure: Benefits and drawbacks of offering free Wi-Fi instore 2012
Figure: Which customer segments are underpenetrated and how can this be improved 2012
Figure: Penetration and spend per head by age group 2011
Figure: Penetration compared to average penetration for 16–24 year old shoppers from How Britain Shops and e-retail
Figure: Barriers facing online shoppers aged 15–24, 2011
Figure: ASOS Fashion Finder, August 2012
Figure: 15–24 year old shoppers find high street shopping better for speed of purchase 2011
Figure: Growth among online shopper numbers by age group 2011–16
Figure: Lack of knowing how to shop online is a barrier for shoppers aged over 55, 2011
Figure: Example of NatWest’s instant messenger help service 2012
Figure: E-commerce players delivering to each country, 2012
Figure: ASOS’s dedicated German e-store, 2012
Figure: Apple’s dedicated Swedish e-store, 2012
Figure: Problems and solutions for online security 2012
Figure: Value of online fraud 2004–11
Figure: The fear of fraud and its impact on those affected 2011
Figure: Shoppers worried about giving financial details online, % by age group 2011
Figure: Striking the balance between security and usability 2012
Figure: Recent innovations in payment cards to improve online security 2012
Figure: Amazon’s personalised homepage 2012
Figure: BBC personalised homepage 2012
Figure: Amazon’s Prime service 2012
Figure: Ocado Delivery Pass 2012
Figure: Topshop customer review email 2012
Figure: Justin Timberlake celebrity endorsement, 2012
Figure: Store opportunities for pureplayers 2012
Figure: Simply Be store 2012
Figure: eBay Christmas boutique 2011
Figure: Uses cited for the Internet, 2010 and 2011
Figure: Online shoppers penetration % of all adults, by region, 2011
Figure: Internet access, by gender, 2008–11
Figure: Number of online shoppers, by gender, 2008–11
Figure: Online shoppers breakdown, by gender, 2007–11
Figure: Total online spending, by gender, 2006–11
Figure: Average spend per head, by gender, 2006–11
Figure: Average number of online shopping trips in the past 12 months, by gender, 2008–11
Figure: Internet access, by age, 2008–11
Figure: Profile of online shoppers, by age group, 2008–11
Figure: Average number of online shopping trips in the past 12 months, by age, 2008–11
Figure: Age breakdown of Internet food & non-food shopping usage, %, 2011
Figure: Online spend, by age group, 2008–11
Figure: Average spend per head, by age group, 2008–11
Figure: Average transaction size, by age, 2008–11
Figure: Internet access, by socioeconomic group, 2008–11
Figure: Number of online shoppers, by socioeconomic group, 2008–11
Figure: Socioeconomic profile of Internet shoppers, 2007–11
Figure: Average online shopping trips in past 12 months, by socioeconomic group, 2008–11
Figure: Total online spending, by socioeconomic group, 2008–11
Figure: Average spend per head, by socioeconomic group, 2008–11
Figure: Average transaction size, by socioeconomic group, 2008–11
Figure: Consumers preference for shopping method, 2008–11
Figure: Why the Internet was chosen for purchase, overall e-retail, 2009–11
Figure: Online shopping versus physical shopping, October 2011
Figure: Consumer satisfaction with online retail, 2011
Figure: Top 10 reasons to buy from one site over another, 2009–11
Figure: Consumer attitudes to online reviews, 2009–11
Figure: Importance of customer reviews on website, by age, 2010 and 2011
Figure: Importance of shopper communities and forums, by age, 2010 and 2011
Figure: Importance of customer Q&A on website, by age, 2010 and 2011
Figure: Shoppers preferring to shop on sites with trusted certification bodies, 2010 and 2011
Figure: Shoppers worried about giving out financial details online, 2010 and 2011
Figure: Consumer attitudes – retailer reputation preferences, 2010 and 2011
Figure: Prices online are generally cheaper than instore, by age, 2010 and 2011
Figure: Delivery charges are a problem when shopping online, by age, 2010 and 2011
Figure: Finding what you want to purchase online is difficult, by age, 2010 and 2011
Figure: More convenient to buy instore than wait for a delivery, by age, 2010 and 2011
Figure: Receiving postal deliveries is difficult when shopping online, by age, 2010 and 2011
Figure: Importance of interactive features on websites, by age, 2010 and 2011
Figure: Importance of personalisation of website, by age, 2010 and 2011
Figure: Importance of pictures and videos, by age, 2010 and 2011
Figure: Importance of product recommendations, by age, 2010 and 2011
Figure: Importance of product suggestions, by age, 2010 and 2011
Figure: Importance of product reviews, by age, 2010 and 2011
Figure: Importance of buying guides, by age, 2010 and 2011
Figure: Importance of free delivery, by age, 2010 and 2011
Figure: Importance of choice of delivery time, by age, 2010 and 2011
Figure: Importance of free and easy returns policy, by age, 2010 and 2011
Figure: Importance of site being easy to use and navigate, by age, 2010 and 2011
Figure: Importance of easy-to-use and effective search engine, by age, 2010 and 2011
Figure: Importance of a quick and easy payment/checkout system, by age, 2010 and 2011
Figure: Importance of being able to contact the retailer, by age, 2010 and 2011
Figure: Importance of efficient and useful help function, by age, 2010 and 2011
Figure: Research online before buying instore, by demographics, 2010 and 2011
Figure: Research instore before buying online, by demographics, 2010 and 2011
Figure: Compare websites before buying online, by demographics, 2010 and 2011
Figure: Use mobile to research before shopping, by demographics, 2010 and 2011
Figure: Use mobile to research while shopping, by demographics, 2010 and 2011
Figure: Click & collect penetration – pay online, by demographics, 2010 and 2011
Figure: Click & collect penetration – pay instore, by demographics, 2010 and 2011
Figure: Top 10 methods of finding a website, 2009–11
Figure: Percentage breakdown of online spending by sector 2011
Figure: Online gender split of shopper numbers by sector 2011
Figure: Spend per head on books online 2011–16
Figure: % of internet shoppers who shop for books 2009–11
Figure: Reasons why consumers chose the Internet to shop for books, 2009–11
Figure: Instore vs online in books 2011
Figure: Top nine books retailers online – where shoppers bought online 2010 and 2011
Figure: Spend per head on clothing & footwear online 2011–16
Figure: Part of a Next online mailer August 2012
Figure: ASOS premier service August 2012
Figure: % of internet shoppers who shop for clothing & footwear 2009–11
Figure: Reasons why consumers chose the internet to shop for clothing & footwear 2009–11
Figure: Instore vs online in clothing & footwear 2011
Figure: Top 10 clothing & footwear websites where shoppers bought online 2011 on 2010
Figure: Burberry bespoke 2012
Figure: Spend per head on DIY & gardening online 2011–16
Figure: % of internet shoppers who shop for DIY & gardening 2009–11
Figure: Reasons why consumers chose the internet to shop for DIY & gardening 2009–11
Figure: Instore vs online in DIY & gardening 2011
Figure: Top 10 DIY & gardening online retailers – where shoppers bought online 2011 on 2010
Figure: Spend per head on electricals online 2011–16
Figure: % of internet shoppers who shop for electricals 2009–11
Figure: Reasons why consumers chose the internet to shop electricals 2009–11
Figure: Instore vs online in electricals 2011
Figure: Top 10 electricals online retailers – where shoppers bought online 2011 on 2010
Figure: Spend per head on food & grocery online 2011–16
Figure: % of internet shoppers who shop for food & grocery 2009–11
Figure: Reasons why consumers chose the Internet to shop for food & grocery 2009–11
Figure: Instore versus online in food & grocery 2011
Figure: Top nine food & grocery retailers where shoppers bought online 2011 on 2010
Figure: Tesco Delivery Saver 2012
Figure: Tesco click and collect 2012
Figure: Asda click and collect 2012
Figure: Asda free delivery offer summer 2012
Figure: Asda QuickShop 2012
Figure: Sainsbury's Live Well For Less site 2012
Figure: Traceability – Food heroes 2012
Figure: Personal Shopper profiling 2012
Figure: Ocado shopping wall, One New Change London 2011
Figure: Freshdirect 2011
Figure: Hubbub delivery service for independent food specialists 2012
Figure: Ocado and BBC food link-up 2012
Figure: Carrefour Mon Panier app 2012
Figure: Delhaize shopping cubes 2012
Figure: Recommendations by Asda 2012
Figure: Spend per head on furniture & floorcoverings online 2011–16
Figure: % of internet shoppers who shop for furniture & floorcoverings 2009–11
Figure: Why consumers chose the internet to shop for furniture & floorcoverings 2009–11
Figure: Instore vs online in furniture & floorcoverings 2011
Figure: Top 11 furniture & floorcoverings sites where shoppers bought online 2011 on 2010
Figure: Spend per head on health & beauty online 2011–16
Figure: % of internet shoppers who shop for health & beauty 2009–11
Figure: Reasons why consumers chose the internet to shop for health & beauty 2009–11
Figure: Instore vs online in health & beauty 2011
Figure: Top Eight health & beauty retailers where shoppers bought online 2011 on 2010
Figure: Spend per head on homewares online, 2011–16
Figure: % of internet shoppers who shop for homewares 2009–11
Figure: Reasons why consumers chose the Internet to shop for homewares 2009–11
Figure: Instore vs online in homewares 2011
Figure: Top 10 homewares online retailers – where shoppers bought online 2011 on 2010
Figure: Spend per head on music & video online 2011–16
Figure: % of internet shoppers who shop for music & video 2009–11
Figure: Reasons why consumers chose the internet to shop for music & video 2009–11
Figure: Instore vs online in music & video 2011
Figure: Top eight music & video online retailers where shoppers bought online 2011 on 2010

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