London, UK -- (SBWIRE) -- 04/30/2018 -- One of the most well-known providers of SunSystems, FinanSys offers expert support services for SunSystems accounting software with an experienced support desk offering. The support desk provides extensive services for the maintenance of SunSystems software such as diagnosis of problems with the fundamental technical platform, along with finding the desired solution to the problem. They also provide free-of-charge software upgrades, service packs, and valuable advice on the configuration of this integrated accounting system. Furthermore, the FinanSys team imparts various recommendations regarding the functionality and capability of the software while providing assistance in fulfilling the administration requirements of the system.
Established in 1998 by Erol Kagan, FinanSys is one of the leading providers of SunSystems, which is currently the top accounting software for midsize and large businesses. They have created a name for themselves in the market and have also amassed a strong customer base all across the UK. They have a dedicated team of specialists who strive hard to provide the best quality services to each of their customers. Besides support services, they also provide training, professional services, and case studies regarding SunSystems to demonstrate real examples of how SunSystems can impact businesses.
Talking further about the operation of support desk, a representative of FinanSys stated, "Incidents are initially assessed by 1st line support consultants, whose primary objective is to resolve as many incidents as possible during the first contact with you. Where incidents cannot be resolved straight away, these will be referred to 2nd line support for further investigation; which may require a copy of your data or remote access to your server/client machines. Where necessary, 2nd line support will escalate the case to the software author and will then act as a liaison between the author and the client to ensure the case is progressed effectively."
About FinanSys
FinanSys is an award-winning provider for SunSystems, the powerful financial accounting solution, used by over 9,000 customers in 190 countries. FinanSys helps small and medium-sized organizations improve their ability to capture and view financial and non-financial data to support better business decisions. With sole focus on SunSystems and over 20 years of experience, we provide customers with a unique, truly customer-centric approach to everything we do. Our consultants have extensive experience across a variety of key sectors, including Financial Services, Leisure, and Hospitality, Energy, Oil and Gas, Not-for-profit/Non-government organizations, Property management, and Professional services.
For more information, please visit: https://www.finansys.com
Contact Details
FinanSys Solutions Ltd,
107 Cheapside, London, EC2V 6DN, the United Kingdom
Phone: +44 (0)20 7456 9830
Email: info@FinanSys.com