Long Beach, CA -- (SBWIRE) -- 09/26/2017 -- Five Star Towing, a locally owned and operated company, has announced the opening of a new office location in Long Beach.

Peter Santos, marketing manager, says Five Star is focused on locations that are part of the communities in which they operate. "That means being owned by people who are local and being staffed by people who are local."

Five Star's website promises "fast arrival time – faster than competitors." Santos says knowledge of the community, of the nuances of travel and traffic, can be key to ensuring the best service to clients. "When a customer calls, we know where they are, the best way to reach them, and understand, based on our knowledge of traffic patterns and the geography of the area, where special care or priorities may exist."

He says, for instance, though every call is treated with a 30-minute response focus, a call whose location indicates a high traffic or high-risk area for the client may require a special focus or approach to get the client out of the area more quickly. "There is a certain knowledge that can only come with being intimately familiar with the area. That means tow drivers who know the area, but also dispatchers who are local and have that same familiarity."

Five Star has an extensive history of roadside assistance, auto towing services, car lockout and emergency towing services. Santos says this expertise and knowledge is passed to every member of the team to ensure they have the tools – both physical and mental – needed to get clients off or back on the road quickly and effectively. "Many people still think tow drivers just tow but our team is equipped with essential skills and tools to help drivers get back on the road. We use these far more often than we actually tow."

Among the roadside assist services offered are flat tire change, battery jump start, out of gas, and a range of car lock out services. Santos says his team can assist with the simplest open trunk or key duplication service to the more complex broken key extraction or transponder key cutting.

Of course, he says, towing is the name of the business and something his team is equally skilled at. The company's range of tow services include accident removal and recovery services, heavy duty, and local and long-distance towing. "Our drivers have had to extricate vehicles from pretty challenging locations and are equally skilled in handling delicate vehicles."

Santos says backing his team's expertise and experience, and the advantages of a locally owned and operated company, is Five Star's free estimate and honest pricing policy. "Our company has a long history of fair and honest pricing and customer satisfaction that is common through all of our locations and part of our company's culture. Our new location follows that same model."

The new location also offers the company's 24/7 service because, as Santos says, the worst time for something to happen, is exactly when it is going to happen, whether that is at the end of a night shift or on a weekend or holiday. We know this and are prepared to respond."

For more information:
Five Star Towing
Phone: 562-257-3865
Address: 121 Linden Ave Unit # B-105, Long Beach CA 90802
http://towlongbeach.com/