Human Resource Management Firm Offers Training For Professionals

Raleigh, NC -- (SBWire) -- 08/05/2011 --Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, has announced the company’s August 2011 schedule of training and development seminars. All courses will be held at CAI’s Raleigh location at 2900 Highwoods Blvd., unless otherwise noted.

-“Customer Service Excellence Certification Program” is a two-day certification program that will allow attendees to discover how to maximize customer service skills and improve business relationships. Objectives of the course include defining customer service excellence, identifying the benefits associated with customer service excellence, identifying external and internal customers and their needs, identifying characteristics of effective listening skills, and setting realistic expectations for employees as well as customers. The course will take place Wednesday, Aug. 3 from 9 a.m. until 4 p.m. and Thursday, Aug. 4 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/bPWx8O.

-“Fundamentals of Management Certification Program” is a two-day interactive program that will help managers master the core competencies associated with successful leadership: leadership vision, values and character; communication; coaching; and credibility. The training will take place Wednesday, Aug. 3 from 9 a.m. until 4 p.m. and Thursday, Aug. 4 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/bIWEzs.

-“Essentials of Project Management” is a one-day program that highlights the four phases of managing a project and how to effectively build a comprehensive project plan that includes forward and backward planning, milestones, work breakdown structure, task durations, budget, risk management and communication efforts. The program will be held on Tuesday, Aug. 9 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/9IoTKV.

-“Six Sigma Lean Management Certification Program” is a two-day course that will explore the seven key Lean principles and the eight sources of waste in business processes. Participants will learn how to use the theory, tools, techniques and challenges behind the Six Sigma Lean Management method to obtain a competitive advantage and succeed in the workplace. The course will take place on Wednesday, Aug. 10 from 9 a.m. until 4 p.m. and Thursday, Aug. 11 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/9rzjWV.

-“Workplace Laws for Managers and Supervisors” is a half-day course designed to help attendees develop a greater awareness of the responsibilities related to the many and often confusing laws that govern today’s workplace. The session will address how to properly document relevant situations to avoid common errors, strategies to manage specific compliance situations in the workplace and the ways in which businesses should comply with basic workplace laws. The course will take place Thursday, Aug. 11 from 9 a.m. to noon. For more information, visit http://bit.ly/cny9bE.

-“Interviewing for Success” is a half-day session that will showcase various interviewing techniques that will lead to success in the workplace. The informational course will cover the four steps in a successful selection process, how to avoid common interview errors, the importance of asking behavioral interview questions, and appropriate probing questions to generate indicative responses. The session will take place on Thursday, Aug. 11 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/aAH18N.

-“Managing Problem Performance” is a half-day course featuring real-world examples, interactive exercises and case studies to provide proven strategies for you to effectively manage challenging performance issues in your workplace. The session will highlight strategies and tools to deal with specific performance problems and the key steps to follow in the performance management process. The program will take place on Thursday, Aug. 12 from 9 a.m. until noon. For more information, visit http://bit.ly/dAzTvH.

-“Conducting Effective Performance Appraisals” is a half-day course designed for new and experienced managers and supervisors that want to improve their ability to effectively evaluate all employees. The course will address the components of an effective performance appraisal, identify factors to evaluate performance, and build key strategies for discussing performance with employees. The course will take place on Friday, Aug. 12 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/cOTUwW.

-“Tell It Like It Is: How Communication Can Help Improve Perceived Value and Control Your Healthcare Costs” is a half-day course led by Joanne Forbes, a lead consultant for Hill, Chesson & Woody’s Employee Benefit Services. The interactive session will teach attendees how to gauge employee opinions about their specific benefits and build a strong communications strategy based on that information. Attendees will learn about the latest benefit communication tools and determine which methods are best for their message and employees. The program offers two sessions on Tuesday, Aug. 16 from 9 a.m. to noon and 1 p.m. to 4 p.m. For more information, visit http://bit.ly/9GefwI.

-“HR Business Partner Certification Program” is a two-day insightful program that will allow attendees to discover the new competencies that will be needed as the expectations for HR professionals change. Participants will learn how to boost HR business partner skills and how to have a greater impact on their individual organizations and clients. The course will take place on Tuesday, Aug. 23 from 9 a.m. to 4 p.m. and Wednesday, Aug. 24 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/mQi8dI.

-“Team Leader Certification Program” is an interactive two-day certification program that will feature group discussions, exercises, role-playing and action planning to help ensure that team leaders are prepared to perform at a high level. The program will allow participants to discover the importance of great team leaders, lead workers and group leaders in today’s high performing workplace. The workshop will describe the core tasks and responsibilities of team leaders, and how to apply strategies to effectively influence others, identify the characteristics of effective leaders, and manage difficult employee behaviors. The certification program runs Wednesday, Aug. 24 from 9 a.m. to 4 p.m. and Thursday, Aug. 25 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/cHsA4n.

-“Cutting Your Workers’ Compensation Costs: How to Reduce Costs and Avoid Pitfalls” is a full-day course that will focus on the necessary tools needed to manage difficult workers’ compensation claims. Attendees will gain a better understanding of OSHA recordkeeping and the workers’ compensation process in the state of North Carolina. The course will take place on Thursday, Aug. 25 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bArub0.

-“2011 Compensation & Benefits Conference” is a two-day interactive conference devoted to discovering innovative strategies for attracting, retaining and engaging dedicated employees. Various presentations will address the changing demographic trends in the workplace in North Carolina, the benefits of appropriately financing health insurance, HR communication, building positive relationships in the workplace, and wage and hourly regulations. The conference will take place on Wednesday, Aug. 31 from 8 a.m. to 4:45 p.m. and Thursday, Sept. 1 from 8 a.m. to 11:45 a.m. at McKimmon Center, NC State University. For more information, visit http://bit.ly/8ZZFG8.

-“PHR/SPHR/GPHR Study Certification: What’s It All About?” is a free 60-minute session on how to prepare for a PHR/SPHR or GPHR certification. The short course will discuss the benefits of an HR certification and will teach attendees proper strategies for preparing for the examination as well as maintaining certification. The session will take place on Wednesday, Aug. 31 from 11 a.m. to noon. For more information, visit http://bit.ly/brW61A.

QUOTES:
“CAI is pleased to announce the upcoming training schedule for August,” said Clarke. “Each interactive course will provide participants with the opportunity to enhance their on-the-job performance. These courses will engage attendees and encourage people to build strong relationships with employees and help them design strategies for coaching employees to work to their maximum potential.”

DETAILS:
- All events are open to both CAI members and nonmembers, unless otherwise noted.

About CAI
CAI is a human resource management firm with locations in Raleigh and Greensboro, North Carolina, that helps organizations maximize employee engagement while minimizing employer liability. A membership organization that focuses on long-term relationships with North Carolina employers, CAI offers clients expertise in a wide range of management and human resource skills. The company has experience dealing with HR and management advice, training, news, survey data and distribution, public policy advocacy and a range of consulting services. CAI continually develops new benefits programs for members, as well as learning and consulting services with an emphasis on human resource consultation. For more information, please call (919) 878-9222 or visit http://www.capital.org.

Kate Catlin
MMI Public Relations
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kate@mmipublicrelations.com
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