Conventional Supply Chain Processes Must Change According to OmniVue

Alpharetta, GA -- (SBWire) -- 05/18/2010 -- When the customer asks for a delivery date and price, the clarity of the answer often determines whether there is a sale or not. To attract and keep customers, the ability to take orders from different channels, push maximum sales to the customer, be prepared to answer questions regarding availability and pricing issues, and handle the inevitable return of some purchased items, are all fundamental quality issues. The escalating requirements of large customers create painful challenges for those companies still tied to conventional supply-chain processes.

“These customers are compelling distributors to adopt value-added, supply-chain services, such as collaborative planning and vendor-managed inventories,” says Jeff Pyden, managing director at Georgia-based OmniVue. “Predicting and responding to customer demand is a consistent problem. Distributors constantly struggle with too little, or too much, inventory. These factors have become the bottom-line quality control issues.”

“Gaining control over every aspect of purchasing, sales, and distribution, from order entry and procurement to sophisticated inventory and shipment management is essential… companies must control costs while providing great service by managing inventory, orders, and logistics more efficiently,” insists Pyden. Although one technology solution will not fit all distribution models, integrated solutions, such as Microsoft Dynamics for Distribution, functions across the enterprise.

Having the right goods in inventory is critical, because an out-of-stock situation can mean a lost sale, or even a lost customer. Crucial input from customers establishes forecasts for future demand; it is equally vital to have the right replenishment processes and an accurate inventory.

How much inventory is needed? When is it needed? Where is it needed? Not all stocked products deserve equal attention. “Too many companies lack that quality process allowing them to categorize products by making an ABC-analysis based on the quantity sold, sales volume sold, or the contribution margin,” explains Pyden.

As businesses are becoming increasingly geared to serve customers, demand planning gains importance. The performance of a business depends upon the quality of the demand plan. “Poor forecasts can lead to insufficient, or unnecessarily high, finished good stocks, unused raw materials, misused production assets, and low margins,” says Pyden regarding the cost of poor planning.

Logistics management
In this highly competitive marketplace “It’s more important than ever to deliver the right goods in the right quantity at the right time to all customers,” Pyden notes. “Quality is experienced by having the right goods placed in the right warehouses, as well as a flexible transportation arrangements… whether you do the transportation yourself, or rely on a third party.”

OmniVue was built from the ground up as a services firm, focused on providing exceptional service over the lifetime of clients' software investments. At the core of exceptional service is the ability to understand the unique needs of clients and provide them with choices for business management solutions.

Founded in 2003, OmniVue is based in Metro Atlanta and has been the recipient of numerous awards including the 2009 Microsoft Dynamics Partner of the Year for the East Region as well as 2009 Inner Circle for Microsoft Dynamics which honors a small number of elite partners across the globe whose commitment to customers is reflected in their business performance and high level of sales achievement.

OmniVue has a uniquely proprietary and branded proposition, known as its Business Agility Audit or its Business Agiletics Assessment. Done as a dynamic interactive conversation, OmniVue’s Agility Audit is a structured, analytical assessment that highlights its clients’ core ability to respond organically to shifting market and business dynamics. Objective: To reveal where constraints weaken proactive decision management; to enable synchronous decision-making nearest the points of required action – all augmented by operationally aligned, customized, and transformative software.

For operational leaders who recognize that changing core business processes can transform their company’s potential, OmniVue's purpose is to accelerate clients’ growth comfortably and profitably by configuring software as capabilities.

OmniVue
http://www.omnivue.net
Jeff Pyden, Managing Director
jpyden@omnivue.net
770 587 0095