Columbus, OH -- (ReleaseWire) -- 01/05/2015 --With Bolder Thinking's top of the line call center technology, call centers can now live-monitor all calls, anywhere and anytime. With this ability you can listen-in, train accordingly, and improve quality.

Listen-In

With live-call monitoring, managers can now literally "listen-in" on all agent calls with the click of a button. They can monitor, coach, or even barge into customer calls in order to provide a positive customer experience. This provides an in-depth understanding of how individual agents are performing and how they can improve their performance. And in certain scenarios, when calls are turning sour, managers can smoothly "barge" into calls and take over, all without disrupting the conversation with the customer.

Train Agents Effectively

By listening in and monitoring agent performance, centers can focus on strengths and weaknesses of individual agents and then train them accordingly. By listening and recording calls, agents can hear and interpret their performance and managers can provide beneficial feedback, all in order to improve performance and service.

Provide the Quality Customers Deserve

By listening and training agents effectively, centers can provide superior service to their customers and make sure that every call counts and no customer is walking away.

To sign up for a demo or to receive your first month for free, please click here!

For more information about Bolder Thinking, please visit bolderthinking.com

About Bolder Thinking
Bolder Thinking specializes in call center software and offers a dynamically scalable software suite that is fully hosted in the cloud.