Customers connected and damning, owners must be vigilant of possible markdowns
San Francisco, CA -- (SBWIRE) -- 01/15/2013 -- With the New Year being the best time for a restaurant to start anew, and so many look for ways to bolster their patron's support and continued loyalty.
For those business that are open day-after-day, the little things can sometimes fall through the cracks. In the days of consumer' food safety, and constant interconnectivity, one cannot afford to have a customer assume there is a lack of attention to health issues. That means keeping clean restrooms, kitchens, and serving areas.
Clean bathrooms just may be the most important marketing job a restaurant can do. Consumers will consistently site dirty bathrooms as primary reasons for a failed return. That is because customers see the bathroom as a window into how the remaining portions of the restaurant is handled when it comes to cleanliness.
There are a few important suggestions any restaurant can look to implement to ensure a good review when it comes to cleanliness. Have a clipboard prepared and rate the many items that one may pass or view within the restaurant.. That means noting the hallway, entryway, hosting station, carry-out area, dining room, bathrooms, kitchen door, and so forth. Make a chart of the items and note whether or not they are orderly, clean, and sanitary. Make sure to note both high and low, from carpet to ceiling. Even the small item, when dirty, unkempt, or unsanitary, can be the root of a big problem for your restaurant when it comes to customer satisfaction.
Next it is best to prioritize what needs improvement. That may take some time, as there are different levels of improvement, and affordability must be taken into account. Still, it is best to have everything laid out.
Finally, do your best to foresee the viewable items that may be noticed at some point. Run your hand under tables, feel behind booths and so forth. By doing so, you may find unsightly or unsanitary problems before your customer does.
Remember that customers are forever linked via sites like Facebook, Twitter, and YELP (to name a view) and so it is important to make sure a restaurant is not dragged down by simple items that can be fixed.
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