A grounds maintenance company is reaping the rewards of not one but two successful tender applications, thanks to tender writing company Thornton & Lowe.
Bolton, Manchester -- (SBWIRE) -- 09/14/2012 -- A grounds maintenance company has become a small business success story for tendering, thanks to support from tender support consultancy Thornton & Lowe.
The grounds maintenance company, which has five employees, had its main contract with a locally-based housing association. The contract was established when the company was approached by the housing management informally. Then the inevitable happened: after a decade of working together, the contract was put out to tender.
“This is a common challenge for small businesses,” said Dave Thornton, Managing Director of Thornton & Lowe.
“Their main source of revenue might be one or two major clients, and when they are asked to re-tender for the business, it puts the company under an extreme amount of pressure. After all, the consequence of losing the tender might be as serious as going out of business.”
The grounds maintenance company completed the Pre-Qualification Questionnaire (PQQ) themselves. However, without the right skills in effective tender writing, they failed at the first hurdle.
As luck would have it, the tender process had been subject to an error and had to be repeated from the start. This time, the contract was divided into two separate contacts, one for smaller, more local companies and the other for larger contractors.
It was at this point the grounds maintenance company decided to call in the specialists. They approached Thornton & Lowe, a UK-based consultancy that provides a specialised tender writing service. With a perfect balance of tendering expertise, writing skills and industry knowledge, Thornton & Lowe’s goal is to support businesses through every stage of the tendering process and maximise their success.
Applying proven methodologies and years of experience, the tender specialists guided the business through the tender process, providing customized tender writing support. They worked with the company to seek out and present the point of difference to help them win the contract.
“We supported the PQQ for the first contract and our client was short-listed. We then supported the Invitation to Tender (ITT) and they were again successful,” said Dave Thornton.
“The success meant the company kept their existing contract – a result they were delighted with.”
Soon after, the second PQQ came out. With one success under its belt, the company was looking for another.
“We advised them that their chances of being short-listed were slim as it was clear the documentation would favour larger contractors. They were keen to push forward though,” Mr Thornton continued.
“We pulled together the all required strategies, policies and procedures, provided them with a template to quickly get some customers’ KPIs (key performance indicators) and satisfactions levels, as well as managing and then developing all qualitative responses"
The result was success for the second time. As a result, the company had grown its contract substantially.
When they found out, a spokesperson from the company thanked Thornton & Lowe for its support, saying: “Fantastic news – we have won the contract! Thank you so much for your help, we would never have managed it without you and I will be recommending you to everyone I know.”
For further information on how Thornton & Lowe support businesses through the tendering process and helps them stand out from the competition, visit http://thorntonandlowe.com
About Thornton & Lowe
Thornton & Lowe provides tender writing services to clients throughout the UK. With a 22-strong team of bid and tender writers, the company uses proven processes and industry experience to support businesses and maximize their success at every stage. The team has experience encompassing all facets of procurement, contracting and strategic sourcing; including public sector, housing, manufacturing, healthcare, military, welfare, training programmes and information technology, to name but a few.
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