Mississauga, ON-- (SBWire) -- 02/02/2011 -- Service is all about being responsive to customers’ needs. Equip-Soft's service functionality allows equipment service operations to provide superior service, giving equipment distribution businesses a competitive edge while improving customer loyalty.
Service Features in the Equip-Soft Technology include:
? Contract maintenance by calendar period or hour-meter
? Contract labor pricing
? Predictive hour-meter scheduling
? Service cycles for different types of services at alternating intervals
? Ability for system to learn parts & labor required for certain types of work to provide suggestions when quoting
? Ability to set standard parts & labor for specific job types to simplify quoting or PM’s
? Track quote to actual for billing reviews, including quote revisions, archives, etc.
? Service Wizard – simplifies work order creation
? Preventive maintenance and total maintenance planning functions
? Time entry for billable and non-billable hours
? Resource skills, zones and preferences tracking for scheduling and dispatching techs
? Colorful dispatch board with alerts for variety of circumstances
? Multiple warranty tracking – assign work orders to active warranty type (i.e. emissions, transmission, bumper-to- bumper, extended, third party)
? Warranty claim process
? Flexible labor pricing and costing matrix
? PO Wizard - easily handle sublet labor, or service tech generated PO’s
Equip-Soft (http://www.equip-soft.com) helps equipment distributors manage growth and improve efficiencies through its rentals, service, sales, parts, and fleet management software. Equip-Soft aligns the best technology with the best business processes. From fleets to forklifts and trucks to power generators, Equip-Soft’s Dealer Management Systems (DMS) allow companies to lower the price point,
integrate accounting with core fundamentals, achieve cost-savings, while permitting scalability for future growth. According to Grant Skinner, Vice-President of Equip-Soft, “Customer demand requires that cost controls are implemented to strip away excess cost out of the supply chain.
Whether triggered by an acquisition or the failure of legacy systems, equipment distributors recognize that service contracts are an important element of their margins and profitability.”
Equipment distributors with a sales force, field technicians, providing supplies parts and short-term rentals, require better ways to monitor, manage, and maintain data.
Continuous improvement is a central principle with Equip-Soft; customers gain access to a product roadmap and upgrade path that allows them to find and make improvements in their businesses long after the initial implementation.
Partnering with Microsoft Dynamics means that all the benefits of working with an Industry specific software provider, with the backing of the largest provider of business software in the world.
Equip-Soft
http://www.equip-soft.com
Michelene Maguire
pr@equip-soft.com
905.361.2841
Equipment Distributors Develop Customer Loyalty With Equip-Soft Service Management Technology