Future Market Insights has announced the addition of the “Audio Communication Monitoring Market: Global Industry Analysis and Opportunity Assessment, 2018-2028"report to their offering

Valley Cottage, NY -- (SBWire) -- 03/14/2019 --Audio communication monitoring analyzes audio conversations in real time and recorded form and finds structures in interactions and reveals insights provided by employees to clients and customers or vice versa. These solutions are used to extract important business intelligence data for making strategic decisions for the company. The process of audio communication monitoring contains three parts, namely recording, processing and analyzing the audio files.

Revenue generated by global audio communication monitoring market is estimated to exhibit a double digit CAGR and hence, reach US$ 5,294.2 Mn by 2028. On the basis of component, the audio communication monitoring market is segmented into solutions and services. From solution segment call recording segment is expected to dominate the market throughout the forecast period, and is expected to reach a market share 63.2% in 2028 but the quality analysis solution is expected to grow at the fastest CAGR of 16.6% in the forecast period. On the basis of industry, telecommunication & IT segment is estimated to hold approximately 31.4% of market share in 2028.On the basis of enterprise type, small and medium enterprises segment is estimated to exhibit a CAGR of 15.9%, during the forecast period.

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On the basis of application, enterprise employee monitoring segment is estimated to exhibit a CAGR of 15.9% in the forecast period, and hold a market share of 37.9% in 2028. Audio communication monitoring market in Latin America is expected to witness the highest growth in the global market owing to the increasing number of operating BPOs in the region, and increasing risk and compliance management across verticals in the region.

Some popular vendors contributing towards audio communication monitoring are Cisco Systems, Inc., International Business Machines (IBM) Corporation, NICE Systems Ltd., Nexidia Inc., Nuance Communication, Inc., Tata Communications Ltd., Intelligent Voice, Nectar Services Corporation, Fonetic, and Ameyo.

In 2015, Intelligent Voice partnered with Castel to deliver speech analytic capabilities to contact centers by using Intelligent Voice's GPU-powered software that takes over 240000 monitored calls each day on premise.

In 2018, Nectar Services partnered with Plantronics to build an Ear-to-Ear (e2e) solution that allows enterprises and carriers to track call quality across core networks, the internet/intranet and to agents answering phones.

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