Customer Service and Technical Support for Life Science Products: Customer Preferences
Hyderabad, Andhra Pradesh -- (SBWire) -- 06/17/2012 --ReportReserve announces the inclusion of its new report in Biotechnology Industry
BioInformatics LLC’s market study, Customer Service and Technical Support for Life Science Products: Customer Preferences (11-002) was designed to quantify scientists’ opinions as to how well supplier customer service departments are meeting expectations. Divided into two service categories—customer service and technical support—this primary research report outlines scientists’ experiences with regards to complaint resolution, channels selected to communicate problems (e.g., telephone, website complaint forms, live chat, non-vendor online resources etc.) and degree of satisfaction with a variety of help-desk, call center and online service attributes. Additionally, major suppliers are benchmarked to identify which companies are providing superior service, and which suppliers are failing to live up to the level of service that scientists’ demand."
for further information visit http://www.reportreserve.com/report/customer-service-and-technical-support-for-life-science-products-customer-preferences-report-541572
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