Global Social CRM Software Market to grow at a CAGR of 38.1% over the period 2014-2019.

Deerfield Beach, FL -- (SBWire) -- 09/09/2015 --Global Social CRM Software Market to grow at a CAGR of 38.1% over the period 2014-2019. Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.

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Covered in this Report

This report covers the present scenario and the growth prospects of the Global Social CRM Software market for the period 2015-2019. To calculate the market size, the report considers revenue generated from CRM software, social CRM software, solutions, tools, applications, services, support, and maintenance.

The report also presents the vendor landscape and a corresponding detailed analysis of the major four vendors in the market. It provides a geographical segmentation of the market for 2014 and presents the details of the major drivers, challenges, and trends in the market. It also provides segmentations based on category, applications, and end-users in the market.

Key Regions

Americas
APAC
EMEA

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Key Vendors

Jive Software
Lithium Technologies
Oracle
Salesforce.com

Other Prominent Vendors

Artesian Solutions
Attensity Group
Bazaarvoice
Demand Media
Kana Software
QuestBack
Visible Technologies

Market Driver

Increased Demand from SME Sector
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Market Challenge

Integration Issues with Other Applications
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Market Trend

Emergence of Social Network across Organizations
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