The report provides an extensive analysis of current and future market status of the North America speech analytics market.

Portland, OR -- (SBWire) -- 07/12/2017 --Speech analytics is the process in which recorded calls are analyzed to gather information about perception of customers. It helps enterprises to improve customer satisfaction, agent performance, and operational efficiency. Important information about strategy, product, process, and operational issues can be discovered with the help of speech analytics. It assists business owners to know cost drivers, opportunities, trends and take necessary actions to provide better service. Consequently, it helps businesses and enterprises to gain loyal customers.

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High penetration rate in healthcare, media & entertainment, government, defense, and aerospace applications is driving the North America speech analytics market. However, time-consuming process and lack of awareness are hindering growth of the market. Real-time speech analytics and increasing need for cloud analytics are creating better opportunities in the market.

The prominent companies operating in the market are Nice Systems Ltd., Verint Systems Inc., Callminer, Nexidia Inc., and HP Autonomy. They have adopted various strategies, such as new product launches, expansions, mergers & acquisitions, partnerships, joint ventures, and others to strengthen their position in the market.

NORTH AMERICA SPEECH ANALYTICS MARKET KEY SEGMENTS:

The North America Speech Analytics Market By Solution

- Phonetic
- Phrase Recognition
- LVCSR
- Detection Analysis
- Speech Analytics Software
- Indexing
- Speech Engine
- Risk & Compliance Management
- CEM

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The North America Speech Analytics Market By Country

- U.S.
- Canada
- Mexico

KEY MARKET PLAYERS:

- Nice Systems Ltd.
- Verint Systems Inc.
- Callminer
- Nexidia Inc.
- HP Autonomy