Voorhees, NJ -- (SBWIRE) -- 10/16/2015 -- While excellent online ratings are crucial to the success of businesses and retailers, pinpointing a positive audience and finding a way to ensure their voices are heard can be a difficult process. Ineffective use of social media and poor management of negative reviews can also lead to low ratings on popular websites such as Yelp, where customers may be inclined to turn to voice their frustrations in a public venue. Advanced Hospitality Systems is pleased to announce a solution for restaurants seeking a cost-effective way to promote their business online while privately managing and preventing customer loss, through the new Customer Voice software from NCR.
With Customer Voice, restaurants are able to take advantage of existing loyalty programs and related software to leverage happy customers into online promoters by providing incentivized surveys and opportunities for positive social media feedback. With the program, which utilizes The Ultimate Question (Net Promoter Score), "Would you recommend this business to a friend?," to provide a measurement of satisfaction, customers who rate their experience as a 9-10 out of 10 are then invited to share their feedback on social media outlets, potentially in exchange for incentives such as free food items or discounts.
Restaurants are also able to respond to valued customers who are subscribed to loyalty programs but report a lower ranking of their experience. Any ratings of less than 9-10 will not be given the option of posting to social media, but rather, provide an opportunity for management to address the customer through a personal message in order to remedy the situation and prevent negative online reviews.
For more information on the NCR Customer Voice software available through Advanced Hospitality Systems, or to find out more about the POS solutions and hardware offered by the company, visit http://www.advancedhospitality.com
About Advanced Hospitality Systems
Advanced Hospitality Systems is rapidly becoming an industry leader in the service world due to its reputation for providing efficient, well-designed POS software to suit a variety of hospitality settings. The Advanced Hospitality Systems NCR Aloha POS software and NCR hardware are used by a variety of well-known, high-volume and high-end establishments throughout the region, and these products have gained repute for being highly intuitive and user-friendly.
For more information about the POS software or hardware offered by Advanced Hospitality Systems, visit
http://www.advancedhospitality.com