Researchmoz Global Pvt. Ltd.

At a CAGR of 17%, China CRM Market Is Expected to Grow over Forecast 2016-2020

ResearchMoz added Latest Research Report titled " CRM Market in China 2016-2020: Worldwide Market Size, Shares, Trends, Growth, Survey and Forecast report " to it's Large Report database.


Albany, NY -- (SBWIRE) -- 02/22/2017 -- A far-reaching analysis of the CRM market in China and segmentation by application (customer service, sales, and marketing), by deployment model (on-premise and cloud-based), and by end-user (government organizations, BFSI, consumer goods and retail, and others). The top vendors analyzed in the report are Aplicor, IBM, Infor, Microsoft, Oracle,, and SAP. It also includes a SWOT analysis of promising vendors such as 800App CRM, Kingdee, Neusoft, and Yonyou.

An overview of the CRM market in China

Technavios market research analysts expect the customer relationship management (CRM) market in China to grow at a CAGR of more than 17% during the forecast period. The CRM has expanded rapidly and succeeded in transforming the deployment of CRM software from capital expenditure to pay-per-use models.

In accordance with Technavios latest report, the demand for SaaS is high, which represented more than 45% of total CRM software sold globally in 2015. Increased use of cloud-based computing is one of the major factors driving the growth of the CRM market. The demand for cloud-based computing market in China is increasing at a fast rate and this demand is from organizations of all sizes looking for easy-to-deploy alternatives with advanced technologies to replace older systems. As a result, the increasing implementation of cloud-based CRMs will drive the overall CRM market in China and other emerging regions of APAC.

Get a Sample Research PDF with TOC:

Segmentation of the CRM market in China by application
- Customer service
- Sales
- Marketing

With a remarkable share of close to 42%, the customer service software segment has the highest share in the CRM market in China, and this segment is considered the backbone of CRM operations and is expected to be a consistent driver through 2020.

End-user segmentation of the CRM market in China
- Government organizations
- Consumer goods and retail
- Others

The adoption of the CRM software is expected to increase in enterprise verticals during the forecast period, with the government sector being the largest user of CRM solutions. Government agencies are paying keen attention on social media and have an active presence in social channels such as Facebook and Twitter.

Competitive landscape and key vendors

The CRM market in China is witnessing a stiff competition due to the influx of new vendors and large enterprise software vendors that provide products specific to the local market.

Top vendors in this market are -
- Aplicor
- Infor
- Microsoft
- Oracle

Promising vendors in the CRM market in China -
- 800App CRM
- Kingdee
- Neusoft
- Yonyou

Enquiry at:

Key questions answered in this report:
- What will the market size and the growth rate be in 2020
- What are the key factors driving the CRM market in China
- What are the key market trends impacting the growth of the CRM market in China
- What are the challenges to market growth
- Who are the key vendors in the CRM market in China
- What are the market opportunities and threats faced by the vendors in the CRM market in China
- What are the key outcomes of the five forces analysis of the CRM market in China

About ResearchMoz
ResearchMoz is the world's fastest growing collection of market research reports worldwide. Our database is composed of current market studies from over 100 featured publishers worldwide. Our market research databases integrate statistics with analysis from global, regional, country and company perspectives. ResearchMoz's service portfolio also includes value-added services such as market research customization, competitive landscaping, and in-depth surveys, delivered by a team of experienced Research Coordinators.

Contact Us:
Mr. Nachiket
Albany NY - 12207
United States
Tel: +1-518-621-2074
Tel: 866-997-4948 (Us-Canada Toll Free)
Follow us on LinkedIn at: