AMA Research & Media LLP

Call Center AI Market to See Major Growth by 2025: IBM, Google, Microsoft


Edison, NJ -- (SBWIRE) -- 10/22/2020 -- All New! 2020 COVID Edition
AMA Latest publication of the "Global Call Center AI" examines the market for Global Call Center AI and the various changing dynamics and growth trends. The 100+ page report reviews the growing market for Global Call Center AI, market size and estimation till 2026 by key business segments and applications, plus the latest trends, opportunities and challenges.
The increasing service sector and e-commerce, technological developments in cloud computing, and a growing emphasis on customer-centric services are the key factors expected to grow the call center AI market utmost for the forecasted period. According to Canam Research, 78% of contact centers in the U.S. report plans to deploy artificial intelligence in their contact center in the next 3 years. Top uses of artificial intelligence include bots, self-service, and AI for quality management.
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Keep yourself up-to-date with latest market trends and changing dynamics due to COVID Impact and Economic Slowdown globally. Maintain a competitive edge by sizing up with available business opportunity in Global Call Center AI Market various segments and emerging territory
With this report you will learn:
- Who the leading players are in Global Call Center AI Market?
- What you should look for in a Global Call Center AI
- What trends are driving the Market
- About the changing market behaviour over time with strategic view point to examine competition
Also included in the study are profiles of 15 Global Call Center AI vendors, pricing charts, financial outlook, swot analysis, products specification & comparisons matrix with recommended steps for evaluating and determining latest product/service offering.
Market Trend
- High Demand for Deployment of Cloud-based Call Center AI
Market Drivers
- Increasing Data Generation through the Internet of Things
- Growing Customer Engagement through Social Media Platforms
- Integration of Gesture Recognition With AI-Based Chatbots Or Ivas
- Rising Inclination towards Providing Services on Digital Platform
- Data Privacy and Security Concerns
- Lack of Skilled Employees
- Slow Digitization Across Emerging Economies
List of players profiled in this report: IBM (United States), Google (United States), Microsoft (United States), Oracle (United States), SAP (Germany), AWS (United States), Nuance Communications (United States), Avaya (United States), Haptik (India), Artificial Solutions (Spain), Zendesk (United States), Conversica (United States), Rulai (United States), Inbenta Technologies (United States), (United States), EdgeVerve Systems (Infosys) (India), Pypestream (United States) and Avaamo (United States)
The report was prepared by conducting numerous in-depth interviews with leading vendors, industry experts and independent research along with data collected through various authenticated secondary sources including annual reports, press releases etc. Primary data collection includes mediums such as telephonic interview, LinkedIn in mails, email, analyst call, press conferences, virtual meetings that took place post Covid i.e in last few months of 2020.
How the Scope of the Study is defined:
Industry Vertical (BFSI, Retail & eCommerce, Telecom, Healthcare, Media & Entertainment, Travel & Hospitality, Others (Automotive, Manufacturing, Energy & Utilities)), Component (Compute Platforms, Solutions, Services (Consulting, System Integration and Deployment, Support and Maintenance)), Deployment Model (Cloud, On-premises)
Country level Break-up includes:
North America (United States, Canada, and Mexico)
South & Central America (Argentina, Chile, and Brazil)
Middle East & Africa (Saudi Arabia, UAE, Turkey, Egypt and South Africa)
Europe (United Kingdom, France, Italy, Germany, Spain, Belgium, Netherlands, Poland and Russia)
Asia-Pacific (India, China, Japan, South Korea, Indonesia, Singapore, and Australia)

This exclusively business-focused Study/Factbook offers analysis and better understanding of the current and future challenges needed to make the most accurate and informed business decisions.
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Who should get most benefit of this report:
- Anyone who are directly or indirectly involved in value chain cycle of this industry and needs to be up to speed on the key players and major trends in the market for Global Call Center AI
- Marketers and agencies doing their due diligence in selecting a Global Call Center AI for large and enterprise level organizations
- Analysts and vendors looking for current intelligence about this dynamic marketplace.
- Competition who would like to benchmark and correlate themselves with market position and standings in current scenario.
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Quick Snapshot and Extracts from TOC of Latest Edition
1. Overview of Global Call Center AI Market
2. Global Call Center AI Size (Sales Volume) Comparison by Type (2014-2025)
3. Global Call Center AI Size (Consumption) and Market Share Comparison by Application (2014-2025)
4. Global Call Center AI Size (Value) Comparison by Region (2014-2025)
5. Global Call Center AI Sales, Revenue and Growth Rate (2014-2025)
6. Global Call Center AI Competitive Situation and Current (COVID) Scenario Analysis
7. Strategic proposal for estimating sizing of core business segments
8. Players/Suppliers High Performance Pigments Manufacturing Base Distribution, Sales Area, Product Type
9. Analyse competitors, including all important parameters of Global Call Center AI
10. Global Call Center AI Manufacturing Cost Analysis
11. Latest innovative headway and supply chain pattern mapping of leading and merging industry players
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