Call Center Market Demands and Emerging Trends 2018-2025: [24]7 Inc, Alliance Data System, TCS, ATOS, Genpact, IBEX Global, Sitel, Sykes Enterprises

The Call Center Market Report provides accurate data and analyses including market size, forecasts, and market trends to help clients make better business decisions in the call center market.


Albany, NY -- (SBWIRE) -- 06/07/2018 -- This report studies the global Call Center market, analyzes and researches the Call Center development status and forecast in United States, EU, Japan, China, India and Southeast Asia.

The main objective of this report is to aid the user in understanding the market as a whole, its definitions, segmentation, market potential, influential trends, and the barriers that it is facing. Meticulous research and analysis were an important part of the report preparation. Those reading the report will be able to get a detailed understanding about the market. Industry experts have verified and checked the data and information that have been taken from credible sources like websites, annual reports of companies, journals, and other resources. In order give the facts and data a pictorial form, diagrams, graphs, pie charts, and other representations have been used. That augments the visual appeal of the report and makes understanding it much easier.

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This report focuses on the top players in global market, like
[24]7 Inc
Alliance Data System
BT Communications (Ireland)
Capita Customer Management
Convergys Corp
Enter Call Center
EXL Service Holdings
HCL BPO Services NI
IBEX Global
IBM Global Process Services
Plusoft Informatica
Sykes Enterprises
Tata Consultancy Services
West Corporation

Market segment by Regions/Countries, this report covers
United States
Southeast Asia

Market segment by Type, the product can be split into
Out-sourced Call Centers
In-house Call Centers

Market segment by Application, Call Center can be split into
Mass Market Center
B2B Center
Universal Center

Table of Contents

Global Call Center Market Size, Status and Forecast 2025
1 Industry Overview of Call Center
1.1 Call Center Market Overview
1.1.1 Call Center Product Scope
1.1.2 Market Status and Outlook
1.2 Global Call Center Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Call Center Market by Type
1.3.1 Out-sourced Call Centers
1.3.2 In-house Call Centers
1.4 Call Center Market by End Users/Application
1.4.1 Mass Market Center
1.4.2 B2B Center
1.4.3 Universal Center

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2 Global Call Center Competition Analysis by Players
2.1 Call Center Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 [24]7 Inc
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Call Center Revenue (Million USD) (2013-2018)
3.1.5 Recent Developments
3.2 Alliance Data System
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Call Center Revenue (Million USD) (2013-2018)
3.2.5 Recent Developments
3.3 ATOS
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Call Center Revenue (Million USD) (2013-2018)
3.3.5 Recent Developments
3.4 BT Communications (Ireland)
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Call Center Revenue (Million USD) (2013-2018)
3.4.5 Recent Developments
3.5 Capita Customer Management
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Call Center Revenue (Million USD) (2013-2018)
3.5.5 Recent Developments
3.6 Convergys Corp
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Call Center Revenue (Million USD) (2013-2018)
3.6.5 Recent Developments
3.7 Enter Call Center
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Call Center Revenue (Million USD) (2013-2018)
3.7.5 Recent Developments
3.8 EXL Service Holdings
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Call Center Revenue (Million USD) (2013-2018)
3.8.5 Recent Developments
3.9 Genpact
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Call Center Revenue (Million USD) (2013-2018)
3.9.5 Recent Developments
3.10 HCL BPO Services NI
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Call Center Revenue (Million USD) (2013-2018)
3.10.5 Recent Developments
3.11 IBEX Global
3.12 IBM Global Process Services
3.13 Plusoft Informatica
3.14 Sitel
3.15 Sykes Enterprises
3.16 Tata Consultancy Services
3.17 Teleperformance
3.18 West Corporation

4 Global Call Center Market Size by Type and Application (2013-2018)
4.1 Global Call Center Market Size by Type (2013-2018)
4.2 Global Call Center Market Size by Application (2013-2018)
4.3 Potential Application of Call Center in Future
4.4 Top Consumer/End Users of Call Center

5 United States Call Center Development Status and Outlook
5.1 United States Call Center Market Size (2013-2018)
5.2 United States Call Center Market Size and Market Share by Players (2013-2018)
5.3 United States Call Center Market Size by Application (2013-2018)

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