The growth of the chatbots market is driven by an increase in access of chatbots via popular applications such as Skype, Facebook Messenger, Kik, and others.
Portland, OR -- (SBWIRE) -- 08/11/2017 -- Chatbot is a computer program used by technology startups to develop a communication link that would work with todays digital generation and provide them with advice, actions, and plans-from what type of savings account/banking products is right for them to what type of investments one needs to make to reach their goals. Chatbots simulate human conversations through AI, but applications are being developed that enable the chatbots to communicate with each other. These bots, setup on various kinds of platforms, ensure overall enquirers satisfaction by solving their queries in the best possible manner.
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The growth of the chatbots market is driven by increase in access of chatbots via popular applications such as Skype, Facebook Messenger, Kik, and others. Microsoft and Google are working on technologies for the development of conversational interfaces. Moreover, chatbots are a preferred option to describe the essentials of an organization or solving queries, owing to the fact that every time face-to-face conversation with the required banking technical/managerial support is not feasible. However, the uncanny experience while interacting with a chatbot is expected to restrict the growth of market in the future.
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The chatbot market is segmented based on type, platform, and application. On the basis of type, the market is bifurcated into stand alone and web based. By platform, it is categorized into mobile based and PC based. Applications covered in the study include websites and contact centers. Geographically, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA. Key players operating in the include The Ventury, Astute Solutions, Google, Inc., Imperson Ltd, Pandorabots Inc., Haptik, Inc., Kasisto Inc., Kiwi, Inc., Slack Technologies Inc., and Talla Inc.