Pune, India -- (SBWIRE) -- 07/31/2018 -- The cloud-based contact center plays the vital role in contact center technology sector. The interaction in cloud contact is made through voice, email, social media and the web accessible from virtually anywhere. It has its wide application in banking, financial services, and insurance (BFSI), consumer goods and retail, government and public sector, healthcare and life sciences, media and entertainment, manufacturing, telecommunication and ITES, and others.Faster deployment, scalability, and flexibility and cloud compliance requirements may act as the major driver in the growth of cloud-based contact center market. On the other hand high initial investment may hamper the market.

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Market Overview:

Global Cloud-Based Contact Center Market accounted for USD 6.11 billion in 2016 growing at a CAGR of 24.3% during the forecast period of 2017 to 2024. The upcoming market report contains data for historic year 2014, 2015, the base year of calculation is 2016 and the forecast period is 2017 to 2024.

The major manufacturers covered in this report -

- Oracle, 8×8, Inc.
- Five9, Inc.
- Cisco Systems, Inc.
- Genesys, Oracle
- NICE
- NewVoiceMedia
- 3CLogic.com
- Connect First
- Aspect Software Parent Inc.
- Five9, Inc.
- Others.

The report for cloud-based contact center market include detailed vendor level analysis for market shares in 2016 for Global, North America, Europe, Asia Pacific, Middle East and Africa and South America specifically. Also impact and development analysis of key vendors is registered in the market and factored on the basis of Vendor Positioning Grid Analysis which measures the vendors strengths and opportunities against present market challenges, measure providers ability to identify or satisfy present market needs, map providers market vision to current and upcoming market dynamics among others. The report also measures technology life line curve and market time line to analyze and do more affective investments.

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Report Segmentation:

On the basis of solution:

- Automatic Call Distribution (ACD)
- Agent Performance Optimization (APO)
- Dialers
- Interactive Voice Response (IVR)
- Computer Telephony Integration (CTI)
- Reporting and Analytics
- Others

On the basis of service type:

- Professional Services
- Managed Services

On the basis of application:

- Call Routing and Queuing
- Data Integration and Recording
- Chat Quality and Monitoring
- Real-Time Decision Making
- Workforce Optimization

On the basis of deployment model:

- Public Cloud
- Private Cloud
- Hybrid and Community Cloud

On the basis of organization size:

- Small and Medium Enterprises (SMES)
- Large Enterprises

On the basis of vertical:

- Banking
- Financial Services and Insurance (BFSI)
- Consumer Goods and Retail
- Government and Public Sector
- Healthcare and Life Sciences
- Media and Entertainment
- Manufacturing
- Telecommunication and ITES
- Others

On the basis of geography:

- North America
- South America
- Europe
- Asia-Pacific
- Middle East & Africa

Reason to Buy

- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the Global Cloud-Based Contact Center Market.

- Highlights key business priorities in order to assist companies to realign their business strategies.

- The key findings and recommendations highlight crucial progressive industry trends in the Global Cloud-Based Contact Center Market, thereby allowing players to develop effective long term strategies.

- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.

- Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.

- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to products, segmentation and industry verticals.

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