Customer Research Technology Ltd

Collect Customer Feedback with Surveys on Tablets from CRT Viewpoint


Coventry, UK -- (SBWIRE) -- 08/24/2015 -- It's essential for any business to keep their customers happy in order to increase their profit. It is vital for them to understand their customer's requirements and keep them engaged to ensure continued business from them. In order to get an idea about the customer's preferences, many companies conduct surveys. Companies can now conduct surveys on tablets using the Viewpoint platform to collect the customer's data. Whether to target a specific demographic, to interview the respondents, or for mystery shopping, hand held tablets are a popular and effective way of conducting surveys.

CRT is a well-known name in the market for providing real-time customer experience feedback solutions. The company captures, analyses and reports customer experience in real time and thereby facilitates service improvement. Besides survey solutions, the company is known for providing trustworthy patient experience, public engagement and customer feedback. Holding a unique place within the market research industry, their blend of consulting, technology and experience enables them to deliver outstanding results for their customers in the reporting of customer feedback. Their team has expertise in capturing data through various devices, channels and methods including mobile devices, kiosks, and telephone calls.

Elaborating more about the customer surveys on tablets, CEO, Simon Rowland stated, "There are so many ways to collect data, and it's important to consider the best way for the survey you are running. For example, a larger screen and robust kiosk is arguably the best way to collect data in high footfall environments, such as stores, waiting areas, receptions or areas where quick, short feedback is required. We can mount tablets in floors, desk/counter top or wall mounts, for where a less robust solution is required."

About CRT
CRT is one of the leading providers of real-time customer experience feedback solutions in the UK. They provide a full range of services and support through their research experts so that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosks, online surveys and other modes. They also provide customer satisfaction surveys, visitor feedback and patients experience surveys.

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Contact Information:
Address: Orchard Court 2
Binley Business Park
Harry Weston Road

Contact: Tel: 02476 608830
Fax: 02476 608831