Houston, TX -- (SBWIRE) -- 04/19/2018 -- More organizations are realizing the benefits of outsourcing the contact center, according to a report by the Everest Group. Prospective users want a solution that will unlock new forms of value, customer retention and business opportunities, as well as services such as customer data analytics and social media engagement.

The procurement specialist forecast the global contact center outsourcing market to grow at a CAGR of +9% during the period 2017-2021.

Market globalization have enforced businesses to expand their operations across multiple regions and thereby fulfil their consumer demand. Businesses have customer interaction centers where professionals interact with customers and address their enquires on daily basis. Thus, a huge amount of enquires are generated during the conversion of sales between the business and customers. Businesses are finding it difficult to manage these enquires in the form of information and storage of data. Further, due to technological advancement in contact channel, the interaction between the customer and contact center have increased through voice, email and messaging. A contact center system is software based system which enables automatic contact routing facility during high amount of customer enquiries.

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Top Key Vendors:
Xerox Corporation, IBM Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis, Infinit-O, PSI, Sitel Worldwide Corporation

Contact center system requires a huge amount of data storage space as the large amount of data is generated during the process. In order to address this concern, contact center system providers are providing on-premise data center, private cloud and cloud system packages based on the business requirement. The demand for cloud and private cloud system is expected to increase in coming years owing to the low installation cost compared to on-premise systems. These providers offer services on a subscription based model which helps to further decrease the operational cost for businesses. The application of contact center system is anticipated to increase in healthcare, financial services, telecommunication, retail, and government and transportation sector owing to the increasing demand for customer enquires in coming years. The market for contact center system is increasing due to its easy deployment and increase in business agility.

To achieve this, the research segments and sub-segments the global Contact Center Outsourcing market by using many criteria. The growth predictions for each of these segments are included in the report. Finally, the research directs its focus towards the possible strengths, weaknesses, opportunities, and threats that can affect the growth of the global Contact Center Outsourcing market. The feasibility of new projects is also measured in the report by the analysts.

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Table Of Content:

Chapter 1 Contact Center Outsourcing Market Overview

Chapter 2 Global Economic Impact on Industry

Chapter 3 Global Market Competition by Manufacturers

Chapter 4 Global Production, Revenue (Value) by Region

Chapter 5 Global Supply (Production), Consumption, Export, Import by Regions

Chapter 6 Global Production, Revenue (Value), Price Trend by Type

Chapter 7 Global Market Analysis by Application

Chapter 8 Manufacturing Cost Analysis

Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers

Chapter 10 Marketing Strategy Analysis, Distributors/Traders

Chapter 11 Market Effect Factors Analysis

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