To hear owner Larry House talk about it, it does not seem as if it is possible.
Cranbury, NJ -- (SBWIRE) -- 02/24/2016 -- For an unprecedented second year in a row, Cranbury Comfort has taken the Pulse of the City News Customer Satisfaction Award for 2015 – Excellence in Customer Service. The award is available here.
Owner Larry House chalks up this to his family's 40 plus years in the HVAC industry, and his resolve to the customer when it comes to their needs, particularly heating repair. House stated, "I will not cut a corner or use an inferior product to save money on my side. I want to do what is best by my customers and for their homes. Our winters here in Cranbury can be rough, and the customers need heating units that work year after year."
Winning this prestigious award is not easy. There is a long and detailed process to determine a winner. The award recognition says in part, "Pulse of the City News uses makes this the prominent customer service award in the building and construction industry. Our qualified research team spends hours analyzing online and other resources, including multiple customer review websites, blogs, social networks, business rating services, and other honors."
Larry House and his Cranbury Comfort team are a full service HVAC company. They sell, install and repair HVAC units. This includes air conditioning units for the summer and all forms of heating systems for the winter. There is a very meticulous process with each and every customer's HVAC needs.
"Our 20-point inspection and testing means correct and efficient functioning the first time and every time thereafter for the life of the unit," said House.
House does have a small idea as to why his company has won the award twice. "24 hour emergency service is available, particularly now that the full brunt of winter is here.We do not get many emergency calls, but when we do, it is important to us that we get the job done quickly," said House.
Cranbury Comfort is pleased to have the award, but House and his team have more important things on their minds now.
"We have customers in the area that need their HVAC systems in proper working order. As much as I would like to take time and enjoy the award, I have to get back to work," said House.
This is very likely a reason why Cranbury Comfort has won the award for two years running.
Larry House is the owner of Cranbury Comfort Systems, a family run HVAC business in Cranbury, NJ. Larry is proud of the excellent reputation that he and his family have built since 1976 with their local customers in Cranbury NJ and surrounding areas; including, Princeton, West Windsor and East Windsor.
About Cranbury Comfort
Cranbury Comfort is dedicated to professional, fast and the highest quality of HVAC services. Technicians are available 24 hours a day and 7 days per week for cooling and heating repairs, installation, and maintenance. In the cold of winter or the heat of the summer we are available to ensure that our customers are comfortable in their homes. Free estimates are available.
Cranbury Comfort is locally owned and operated since 1976. Service area includes Cranbury, West Windsor, East Windsor, Princeton and Princeton Junction. Technicians are trained and knowledgeable in state of the art heating and cooling technology.
Cranbury Comfort Systems
65 N Main St Ste 490
Cranbury, NJ 08512