Customer Research Technology Ltd

CRT Viewpoint Now Offering a More Advanced Approach for Conducting Survey to Know Customers' Feedback

CRT Viewpoint is now offering a more advanced approach for conducting real time customer feedback.


Coventry, UK -- (SBWIRE) -- 07/02/2014 -- CRT Viewpoint is now offering a more advanced approach for conducting real time customer feedback. The company works with leading retailers that includes ASDA, Halfords, Wickens, Shoe Zone, and many more. CRT has enabled these companies to have an accurate insight on the minds of their customers. They understand the psyche of the customers and capture customers’ experience feedback at the premise of the service. They use integral Valid8™ technology. This technology can automatically analyse the survey process and it nullifies the false responses.

One of their spokespersons stated, “Viewpoint offers a reliable and cost-efficient way to gain feedback quickly and effortlessly. It also provides highly accurate management information that supports stock availability audits, lost buyers, customer attraction strategies, POS assessment, new product development and Net Promoter Score or other Customer Service initiatives.”

This method of surveying gives 40% more accurate information than feedback taken after a day or two. Customer service feedback is vital for the companies towards improving their services and finding out their loopholes. Customer experience services make a company to take more strategic decisions for the overall improvement of the product or service.

CRT’s customer experience survey is reliable as these are based on real time feedback of the customers. They provide customer experience survey through research experts. In addition to this, they provide a patient experience survey and customer satisfaction survey. Its surveys are uniquely analyzed and the reporting tools and the online dashboards deliver results in real time.

About CRT
CRT is one of the leading providers of real time customer feedback in the UK. They provide a full range of services and supporting through their research experts, so that companies can manage their interactive survey through multiple feedback channels including survey tables, mobile/SMS, survey kiosk, online survey and other modes. They also provide customer satisfaction survey, visitors’ feedback, and patients’ experience surveys.

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