Albany, NY -- (SBWIRE) -- 01/21/2019 -- Customer engagement refers to the adoption of strategies by businesses in order to retain and widen their consumers. It is a a large part of business communication and interaction. Customer engagement solutions range from customer services, social media, CRMs, marketing personalization, web chat, etc.

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Customer engagement solutions primarily provide a platform ofr interaction, offer analytics, reporting, optimization of workforce, self-service, development of engagement applications, and automation. As the need for customer satisfaction and meaningful engagement surges, the global customer engagement solutions market is likely to see a substantial growth in the coming years.

The soaring proliferation of personal digital assistants (PDA), smart phones, and tablets plays a key role in the growth of the global customer engagement solutions market. The high penetration of internet across these devices is likely to spur the market growth.

The combined utilization of digitally automated devices, along with the high uptake of machine learning, artificial intelligence and automation will boost the growth of the customer engagement solutions market in eth coming years. The existence of smart devices creates the need for a fruitful consumer experience, leading to demand for customer engagement solutions.

Enterprises are shifting towards the use to cloud storage. In particular, public cloud is expected to emerge as a popular option. This could be on account of its lower overhead expenses. This is expected to be another key factor boosting the global customer engagement solutions market in the coming years. The emergence of internet of things (IoT) is likely to support the growth of the market further. The integration of IoT with customer engagement solution is likely to be a key trend in the global customer engagement solutions market in the coming years.

A recent milestone in the market is the launch of IBM Watson Customer Engagement. The product is designed to target individual customers while designing its marketing campaigns. The introduction of novel innovations such as these by vendor is likely to amplify sales in the global customer engagement solutions market in the coming years.

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