Pune, India -- (SBWIRE) -- 09/04/2019 -- This report analyzes the potential of Contact Center Market in the present and the future prospects from various angles in detail.
Global Contact Center Market Overview:
The Global Contact Center Market has also suffered a certain impact, but still maintained a relatively optimistic growth, the past four years, Contact Center market size to maintain the average annual growth rate of 0.0713113694503 from USD 19700.0 Million in 2014 to USD 27800.0 Million in 2018, market analysts believe that in the next few years, Contact Center market size will be further expanded, we expect that by 2023, The market size of the Contact Center will reach USD 35000.0 Million.
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The most important key factors driving the growth of the Global Contact Center Market are increasing the requirement for cost-effective and easily scalable solutions.
The Global Contact Center Market is segmented on the basis of Deployment Model, Application and Region. Based on the Deployment Model, the Global Contact Center Market is sub-segmented into On-Premise and Cloud-based. On the basis of Application, the Global Contact Center Market is classified into Telecommunication, BFSI, Government & Public Sector, Healthcare & Life Sciences, Retail & Consumer Goods and others.
In terms of the geographic analysis, the Contact Center Market in North America is expected to have the largest market share due to the presence of major vendors and increase in adoption of associated services. The Asia-Pacific region is expected to provide several opportunities in the market and is projected to grow at the highest CAGR during the forecast period.
Latest Industry Updates:
Serco (May 13, 2019) – Serco Awarded $30 Million Contract to Deliver Motorist Assistance Patrol Operations in Louisiana – Serco Inc., a provider of professional, technology, and management services, announced today that the Company has been awarded a contract by the Louisiana Department of Transportation and Development (LaDOTD) to continue delivering traffic incident management services across the state of Louisiana. The five-year contract has a total value of $30 million.
Under this program, Serco provides motorist assistance, performs minor road-side repairs, moves disabled vehicles and non-hazardous spills from travel lanes, reports incident information to the Traffic Management Centers (TMC), and assists other first responders on scene during traffic incident management situations.
Top Leading Key Manufacturers in Global Contact Center Market: Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices, Comdata Group and others. New product launches and continuous technological innovations are the key strategies adopted by the major players.
With the presence of a large pool of participants, the Global Contact Center Market is displaying a highly competitive business landscape, finds a new research report by Business Industry Reports (BIR). Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices, Comdata Group are some of the key vendors of Contact Center across the world. These players across Contact Center Market are focusing aggressively on innovation, as well as on including advanced technologies in their existing products.
Region segment: This report is segmented into several key regions, with sales, revenue, market share (%) and growth Rate (%) of Contact Center in these regions, from 2013 to 2023 (forecast), covering: North America, Europe, Asia Pacific, Middle East & Africa and South America
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Major Points in Table of Contents:
Global Contact Center Market Report 2019
1 Contact Center Product Definition
2 Global Contact Center Market Manufacturer Share and Market Overview
2.1 Global Manufacturer Contact Center Shipments
2.2 Global Manufacturer Contact Center Business Revenue
2.3 Global Contact Center Market Overview
3 Manufacturer Contact Center Business Introduction
3.1 Teleperformance Contact Center Business Introduction
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