Allied Market Research

Field Service Management Market Analysis and Industry Forecast, 2017-2023

Geographically, the field service management market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.


Portland, OR -- (SBWIRE) -- 08/29/2017 -- Field service management is a pioneering technology that has bridged the coordinating gap between the organization and the field operations. Field service management software covers the entire end-to-end service lifecycle including scheduling, mobile field service, service contract management, and warranty management. This also helps organizations to maximize operational efficiency, increase revenue, reduce costs, and improve the customer satisfaction.

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This system enables enterprises to manage, schedule, and monitor field operations effectively. Field service management is a comprehensive solution for scheduling, staffing, managing, and supporting the workforce in the field. The implementation of the software helps reduce the fuel cost, improve the visibility and workforce management, and manage contractors and accounting. By using mobile computing, it improves the communication with the field, increases productivity, streamlines work processes, and enhances customer service and loyalty. The advent of cloud, big data, and advanced analytics technology helps enterprises to reduce field service cost through automation.

The market is expected to register substantial growth in the near future, attributed to an increased collaboration. Other factors that drive the market is the need to streamline and automate customer processes and support operations that occur in the field. However, factors such as high cost of implementation, limited technical knowledge among workers, and security issues related to access confidential data is expected to hinder the market growth during the forecast period.

The report segments the field service management market on the basis of solutions, services, industry verticals, and geography. Based on solutions, the market is classified into the resource capacity planning, shift planning and management, scheduling and dispatch, workforce mobility, service analytics, contractor management, and others. Services are classified into installation services, training and support, and consulting services.

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Field Service Management Market Key Segments:

By Solution

- Resource Capacity Planning
- Shift Planning and Management
- Scheduling and Dispatch
- Workforce Mobility
- Service Analytics
- Contractor Management

By Services

- Installation Services
- Training and Support
- Consulting Services

By Industry Verticals

- Retail
- Oil & Gas
- Healthcare & Life Sciences
- Banking, Financial Services, and Insurance (BFSI)
- Public Sector
- Rail
- Construction