Dallas, TX -- (SBWIRE) -- 09/21/2018 -- A contact center acts as a central point in an enterprise from where all contacts are managed. It plays a prominent role in the broad customer management strategies of an enterprise. the global contact center market to grow at a CAGR of 8.54 % during the period 2018-2022.

Covered in this report 
The report covers the present scenario and the growth prospects of the global contact center market for 2018-2022. To calculate the market size, the report considers the revenue generated from the sales of contact center solutions.

The market is divided into the following segments based on geography: 
Americas
APAC
EMEA

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Global Contact Center Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors 
Aspect 
Cisco Systems 
Genesys

Market driver 
Rising adoption of cloud-based contact centers 
For a full, detailed list, view our report

Market challenge 
Inability to achieve an ASA
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Market trend 
Integration of chatbots for better turnaround times
For a full, detailed list, view our report

Key questions answered in this report 
What will the market size be in 2022 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?

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Major Point From Table Of Content

PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

PART 03: RESEARCH METHODOLOGY

PART 04: MARKET LANDSCAPE
Market ecosystem
Market characteristics

PART 05: MARKET SIZING
Market definition

PART 06: FIVE FORCES ANALYSIS
Bargaining power of buyers
Bargaining power of suppliers

PART 07: MARKET SEGMENTATION BY TYPE OF INTERACTION
Segmentation by type of interaction
Comparison by type of interaction

PART 08: MARKET SEGMENTATION BY DEPLOYMENT
Segmentation by deployment

PART 09: CUSTOMER LANDSCAPE

PART 10: REGIONAL LANDSCAPE
Geographical segmentation
Regional comparison

PART 11: DECISION FRAMEWORK

PART 12: DRIVERS AND CHALLENGES
Market drivers
Market challenges

PART 13: MARKET TRENDS
Integration of chatbots for better turnaround times
Use of analytics for enhancing the customer experience
Incorporation of AI for providing customized solutions

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