Selbyville, DE -- (SBWIRE) -- 11/16/2018 -- MarketStudyReport.com Adds New Contact Center Software Market 2018 – 2024 research report providing information and data By Component, By Deployment Model, By Application, Industry Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast spreading across 202 Pages with table and figures in it.

MaketStudyReport.com adds a new Contact Center Software Market Research Report studies the industry based on one or more segments covering key players, types, applications, products, technology, end-users, and regions for historical data as well as provides forecasts for next few years.

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The managed services for contact center software are growing at a fast rate and are projected to grow at a CAGR of over 21% over the forecast period. By providing the right knowledge and experience required to make critical contact center software technologies, the managed service providers augment the customers? internal capabilities by using the resources more effectively. The managed service providers carry out the regular installation of all software updates associated with the contact center environment, ensuring that the communication servers are secured and updated timely, driving the contact center software market demand.

Major companies participating in the mining machinery market are Avaya,
Alcatel-Lucent Enterprise, Ameyo, Aspect Software, BT, Enghouse Interactive, Fenero, Five9, Genesys,Huawei Technologies,IBM, Mitel, NEC,Nice, Nixxis, Oracle, Ring Central,SAP,Solgari,Top Down Systems, Unify, Verizon,
Vocalcom.

Contact Center Software Market is projected to surpass USD 40 billion by 2024. The growing demand for meeting dynamic customer requirements, technological advancements in the field of machine learning, AI, and IoT, and the rising integration with social media platforms are the major factors driving the global contact center software market growth. The increasing demand for cloud-based contact center software solutions by various industry verticals including BFSI, healthcare, IT & Telecom, travel and hospitality, and government organizations also has a positive impact on the market.

The Latin America contact center market is projected to cross over USD 3 billion over the forecast timeframe. The regional growth is attributed to the rising adoption of new technologies including cloud computing, speech recognition, analytics, and AI accompanied by an increase in the demand for augmented customer experience.
Various industry verticals including healthcare, telecommunications, and retail are investing in the Latin America contact center software market to deliver an omnichannel communication experience to its customers. The adoption of cloud-based contact centers in this region is still in the nascent stage with major development witnessed mainly in Argentina, Brazil, Mexico, Chile, and Peru. Its adoption is anticipated to grow over the forecast period, mainly in the regions of Colombia and Costa Rica, driving the contact center software market growth.

The Interactive Voice Response (IVR) segment dominates the contact center software market and accounted for over 15% of the market share in 2017. The rising adoption of smartphones by customers has replaced the traditional voice-based IVR with the visual IVR technology. This transformative platform allows customers to touch the screen menus and to get their required answers instead of waiting for the traditional IVR to read the unwanted options not required by customers. This visual IVR software handles around 75% of the customer service calls thereby transforming the functioning of contact center and leading to customer delight.

The managed services for contact center software are growing at a fast rate and are projected to grow at a CAGR of over 21% over the forecast period. By providing the right knowledge and experience required to make critical contact center software technologies, the managed service providers augment the customers? internal capabilities by using the resources more effectively. The managed service providers carry out the regular installation of all software updates associated with the contact center environment, ensuring that the communication servers are secured and updated timely, driving the contact center software market demand.

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The cloud-based deployment model is projected to account for around 29% of the market share by 2024. The cloud model provides contact centers access to various channels and the latest technologies with the ability to scale agents up and down as per requirement. It also reduces support costs and removes the expenses for upgrades, ensuring smooth business functioning with a rapid growth in ROI. It provides end-to-end visibility, providing the operations staff and clients a comprehensive set of historical data, real-time dashboards, and performance and quality management tools. This provides organizations with critical insights, allowing them to take the necessary steps to meet the changing customer requirements.

Table of Content:

Chapter 1. Methodology & Scope
Chapter 2. Executive Summary
Chapter 3. Contact Center Software Industry Insights
Chapter 4. Competitive Landscape, 2017
Chapter 5. Contact Center Software Market, By Component
Chapter 6. Contact Center Software Market, By Deployment Model
Chapter 7. Contact Center Software Market, By Application
Chapter 8. Contact Center Software Market, By Region
Chapter 9. Company Profiles

For More Details about this report: https://www.marketstudyreport.com/reports/contact-center-software-market

Related Report:
Global Contact Center Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023
This report studies the Contact Center Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Contact Center Software market by product type and applications/end industries. The global Contact Center Software market is valued at xx million in 2017 and is expected to reach xx million by the end of 2023, growing at a CAGR of 13.5% between 2017 and 2023.
https://www.marketstudyreport.com/reports/global-contact-center-software-market-2018-by-manufacturers-countries-type-and-application-forecast-to-2023/?utm_source=OPR-AN
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