Global Market Research Report on Customer Experience Management Market 2017 is a professional and in-depth complete study on the current state of the Customer Experience Management worldwide.
Deerfield Beach, FL -- (SBWIRE) -- 06/23/2017 -- Latest industry research report on Customer Experience Management Market. Customer experience management (CEM) is the practice of building and reacting to consumer interactions to serve their expectation. In addition to increasing loyalty and advocacy, it involves a strategy that demands process change and an array of technologies to succeed. Emergence of customer experience management services has helped in lowering at-risk revenues and winning over lost customers. The solution further enables business owners to engage their consumer as a sustainable element for progress. CEM further minimizes the cost of new customer acquisition.
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There are several drivers, restraints and opportunities shaping the future of the customer experience management market. Growing numbers of consumers and constant pressure faced by companies to sustain competition is responsible for driving this market. The market growth is also favored by the increase in the spending capacity of the companies. High cost and lack of awareness about the technology have hindered market growth to a larger extent. However, user relying on new digital channels at work or for personal activities is expected to create greater opportunities for the CEM market in the future.
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The market is segmented in terms touchpoint, industry and geography.
Customer Experience Management Market By Touchpoint
Social Media
Web
Email
Contact Center
Others
Customer Experience Management Market By Industry
Healthcare
Information Technologies
Hospitality
Automotive
Others
Key Market Player
Oracle Corporation
IBM
Adobe Systems
Verint Systems
SAP SE
Tech Mahindra