Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
Pune, Maharashtra -- (SBWIRE) -- 03/05/2018 -- This Global market research segments the Interactive Voice Response Market by distribution channel and by geography. It also presents an analysis of the key drivers and challenges that influence market growth.
Outlook of the Global Interactive Voice Response Market
IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed.
This report studies the global Interactive Voice Response (IVR) market, analyzes and researches the Interactive Voice Response (IVR) development status and forecast in United States, EU, Japan, China, India and Southeast Asia.
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The report has been prepared based on the synthesis, analysis, and interpretation of information about the Global Interactive Voice Response Market collected from specialized sources. The competitive landscape section of the report provides a clear insight into the market share analysis of key industry players.
Top manufacturers, with production, price, revenue (value) and market share for each manufacturer; the top players including: inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., 8x8, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., 24/7 Customer, Inc., Verizon Communications Inc., Five9, Inc., Cisco Systems, Inc., Convergys Corporation, West Corporation, IVR Lab, NewVoiceMedia, Liveops, Inc., Ozonetel Communications Pvt. Ltd., Evolve Ip, LLC
Product Type Coverage: Speech Based, Touch-tone Based
Segmentation by distribution channel and analysis of this market: BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Others
Market segment by Regions/Countries, this report covers: North America, Europe, China, Japan, Southeast Asia, India.
Moving forward with TOC areas covered in this market research report are:
- Interactive Voice Response Market Overview.
- Global Interactive Voice Response Market Competition by Manufacturers
- Global Interactive Voice Response Capacity, Production, Revenue (Value) by Region (2012-2017)
- Global Interactive Voice Response Supply (Production), Consumption, Export, Import by Region (2012-2017)
- Global Interactive Voice Response Production, Revenue (Value), Price Trend by Type
- Global Interactive Voice Response Market Analysis by Application
- Global Interactive Voice Response Manufacturers Profiles/Analysis
- Interactive Voice Response Manufacturing Cost Analysis
- Industrial Chain, Sourcing Strategy and Downstream Buyers
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