Albany, NY -- (SBWIRE) -- 01/11/2017 -- About Live Chat

Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.

Technavios analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.

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Covered in this report

The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.

The market is divided into the following segments based on geography:

Americas
APAC
EMEA

Technavio's report, Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

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Key vendors
LivePerson
Zendesk
LogMeIn
LiveChat
SnapEngage

Other prominent vendors
Comm100
Freshdesk
Intercom
JivoSite
Kayako
LiveZilla
Olark
Provide Support
PureChat
UserLike
Velaro
Woopra

Market driver
Increased need to improve CRM
For a full, detailed list, view our report

Market challenge
Requirement of compliances
For a full, detailed list, view our report

Market trend
Live chat software integration with social media
For a full, detailed list, view our report

Key questions answered in this report
What will the market size be in 2020 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?

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