Lewes, DE -- (SBWIRE) -- 10/20/2016 -- Report forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.

Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.

The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.

The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA

According to the report, a key growth driver is the increased need to improve CRM. Customer relationships are crucial for effective revenue generation in any enterprise. Enterprises are striving to develop a wide customer base because of the increase in competition, to obtain the largest market share. They have started implementing enterprise solutions like enterprise resource planning (ERP) and customer relationship management (CRM).

Further, the report states that a major factor that could hamper market growth is the increasing demand for web self-service. Web self-service allows customers and employees to use the enterprise website without the need to interact with a representative of an enterprise. Enterprises deploy chatbot software, as it eases web self-services through automatic analysis, and the search for new content eliminates the need for any specialist skills or dedicated resources to answer client queries.

Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

key players in the global live chat software market: LivePerson, Zendesk, LogMeIn, LiveChat, and SnapEngage.

Other Prominent Vendors in the market are: Comm100, Freshdesk, Intercom, JivoSite, Kayako, LiveZilla, Olark, Provide Support, PureChat, UserLike, Velaro, and Woopra.

Market driver
- Increased need to improve CRM
- For a full, detailed list, view our report

Market challenge
- Requirement of compliances
- For a full, detailed list, view our report

Market trend
- Live chat software integration with social media
- For a full, detailed list, view our report

Key questions answered in this report
- What will the market size be in 2020 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

Spanning over 58 pages and 25 Exhibits "Global Live Chat Software Market 2016 - 2020" report covers Executive summary, Scope of the report, Market research methodology, Introduction, Market landscape, Benefits of live chat software, Market segmentation by end-user, Geographical segmentation, Market drivers, Impact of drivers, Market challenges, Impact of drivers and challenges, Market trends, Impact of trends, Five forces model, Vendor landscape, Key vendor analysis, Prominent vendors, Assumptions, Appendix.

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