ImageFIRST Denver

ImageFIRST Denver Helps Surgery Centers Prepare for New Patient Survey


Denver, CO -- (SBWIRE) -- 01/26/2016 -- ImageFIRST Denver, a provider of medical linens like scrub uniforms in Pueblo, CO, tirelessly works to improve their customers' ability to create exceptional experiences. Recently, ImageFIRST Denver shared the breaking news of an important upcoming change to patient experience reporting in outpatient and ambulatory surgery centers.

Press Ganey, a major survey distributor, recently announced that the Center for Medicare & Medicaid Services (CMS) approved the administration of a new Outpatient & Ambulatory Surgery CAHPS Survey. The survey is designed to help healthcare providers understand patients' perceptions of the care given at the facility, including the environment, the staff's attention to patient comfort and the patients' overall experience.

CMS' intention is that the thirty-plus questions developed for the survey will act as a more accurate form of quality reporting. The questions are also designed to help healthcare facilities identify ways to improve their performance and boost patient satisfaction.

The survey, which is slated for mandatory national participation in 2017, stands to have a significant impact on ImageFIRST Denver customers who are outpatient or ambulatory surgery centers. Although national implementation is a nearly a year away, facilities have the option to participate voluntarily through an Early Adopter program like the one offered by Press Ganey, an option that ImageFIRST supports. The program allows facilities that implement the survey to see reported data within one quarter. These reports will allow them to gain constructive feedback about how patients view their care experience.

Either way, ImageFIRST customers should expect that their priorities will shift to an intensified focus on patient satisfaction in the coming year, in keeping with current industry trends focusing on improving the patient experience in an increasingly patient-centric and competitive market.

When it comes to improving the patient experience, ImageFIRST Denver can help with high-quality products like medical uniforms in Pueblo, CO. Furthermore, their medical linen and laundry service's system of transparent billing, consistent inventory and round-the-clock customer support, plus remarkably attentive support from dedicated Customer Advocates, is designed to simplify the patient care process.

In particular, different products like ImageFIRST's Comfort Care line have been proven to increase patient satisfaction at healthcare facilities across the nation. Comfort Care patient gowns and robes are made of an incredibly soft, warm and plush material that wraps patients in comfort and lets them know immediately that they are in the hands of a facility that cares about their experience. Additionally, the Comfort Care line, like all ImageFIRST products, is sanitized using the company's Triple BioShield process and hand-inspected for perfect appearance.

In the case of one facility, Chicago's Eastside Medical Center, managers saw not just an improvement in patient perception, but an explosion. Prior to switching to the Comfort Care line, Eastside struggled with positive patient feedback. However, after switching to the Comfort Care line in a push to improve patient experience, the Center saw a remarkable 400% increase in patient perception.

ImageFIRST's Plush Promise guarantees that customers will see an improvement in patient perception. For ambulatory and outpatient surgery centers, taking these measures to make patients feel cared for is invaluable. Learn more at

About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

For more information about ImageFIRST Denver, the cost-effective solution for greater patient satisfaction, please visit