Detroit, MI -- (SBWIRE) -- 07/28/2017 -- ImageFIRST Healthcare Laundry Specialists explains how their service differs from others with an example from their Detroit team. This branch of ImageFIRST provides medical facilities with linen management services, and products like patient gowns and medical scrubs in the Detroit, MI, area
An ImageFIRST Detroit Customer Advocate named Kris Rossbach surpassed expectations to accommodate the needs of a local facility. As a Customer Advocate, one of Rossbach's duties is to deliver medical linen to ImageFIRST customers.
One of the medical facilities that Rossbach serves had a power outage when he arrived for delivery. This particular customer is located on the third floor of a building and had ordered a large supply of inventory. The power outage did not stop Rossbach from delivering the linens. He took several trips up and down the stairs to successfully hand-deliver all of the linens to the customer on time, reportedly impressing the staff of the medical facility.
After completing this first delivery, Rossbach delivered linens to another 13 accounts within the same building during the power outage. Most of these customers were on the second or third floors, but Rossbach persisted and successfully brought all inventory to the designated medical facilities.
Additionally, Rossbach went out of his way for another one of his customers. As a Customer Advocate, Rossbach establishes personal relationships with the employees of medical facilities. He developed a friendship with a surgeon at a vascular center who lost his favorite Batman surgical cap. When Rossbach saw how upset his customer was about losing his favorite cap, he took the time to search online and purchase a similar one for him.
ImageFIRST Customer Advocates such as Rossbach, as well as other staff members, are determined to deliver exceptional service to all of their customers.
To learn more about more about ImageFIRST Detroit and their medical uniform linen service in Grand Rapids, MI, and surrounding areas, visit their website at http://detroit.imagefirst.com/ or call 800-932-7472.
Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST's 36 locations nationwide serve over 11,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients' linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients' favorable perception of a facility by more than 50%. For more information about ImageFIRST, your cost-effective solution for greater patient satisfaction, please visit http://www.imagefirst.com.