Chicago, IL -- (SBWIRE) -- 06/27/2017 -- ImageFIRST Healthcare Laundry Specialists, known for their medical laundry services in Milwaukee, WI, and elsewhere around the country, stresses the difference that it makes to have dedicated Customer Advocates for their clients.
For many companies in the medical linen business, there is minimal interaction between the driver who drops off the linen and the staff members at the facility receiving the delivery. However, ImageFIRST recognizes that being attentive to a customer's needs and having empathy for their situation is essential to a successful partnership between the linen supplier and the medical facility.
For this reason, ImageFIRST does not hire delivery drivers; rather, they have Customer Advocates that build relationships with the staff that they serve. These regular interactions allow the Customer Advocate to be more responsive to the facility's needs.
An example of how empathy makes a difference was recently displayed at the ImageFIRST Chicago North location. One of the medical facilities that they serve had taken in a homeless patient from one of their client's offices. The nursing staff at the facility would take turns bringing home the patient's laundry to wash it. When the senior account executive from ImageFIRST, Lisa, heard of this, she decided that she could not ignore the situation.
After coordinating with the Customer Advocate and the management team at the facility, ImageFIRST organized a weekly schedule to pick up and deliver the patient's clothes. According to the site's Customer Advocate, the patient was very grateful for the simple gesture.
ImageFIRST provides more than just healthcare linen services to Louisville, KY, and other areas. Their attentive Customer Advocates also provide inventory management services, and are available 24/7 to respond to any emergency needs. In addition, ImageFIRST is known for quality, for example, their Comfort Care line of patient gowns, which has been proven to increase patient perception of a facility by at least 50%.
To learn more about ImageFIRST's products and services, visit http://chicago.imagefirst.com/.
About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 6,000 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.
To learn more about the ImageFIRST in Chicago, IL, please visit their website at http://chicago.imagefirst.com.