ImageFIRST Houston

ImageFIRST Houston Shares Insight Into Customer Service


Houston, TX -- (SBWIRE) -- 02/23/2016 -- ImageFIRST Houston strives to be a leader in the healthcare laundry industry, and a crucial part of this is their genuine commitment to exceptional service. For example, every client has their own Customer Advocate, someone who is personally responsible for making sure that the customer facility's linen management is efficient, deliveries are made on time, and that all inventory is up the high standards of ImageFIRST. The Customer Advocate also promptly responds to any sudden changes in inventory needs, whether there's an urgent increase in demand for anything from linen or patient gowns to scrubs or nurses' uniforms in Houston, TX.

The Customer Advocate system is a part of ImageFIRST Houston's dedication for being respectful, which is one of the company's official values. As the people most often and most closely in contact with the client facility's staff, Customer Advocates play a significant part in enacting the value of respectfulness through their courteous and kind daily interactions.

Paul Levy, a former CEO of a large hospital who blogs about industry related issues, recently revisited his post about the importance of how to respond to being thanked, which is directly related to the ImageFIRST Houston approach to customer interactions and exceptional service. He explained how answering "No problem" to being thanked, in fact and particularly in a sensitive environment like a hospital where people can feel anxious, diminishes a person's gratefulness. Instead he suggested answering with phrases such as "It's my pleasure" to convey both and understanding of the other person's feelings as well as how gladly the help was given.

ImageFIRST is a leading provider of healthcare laundry services and products from patient gowns to medical uniforms and scrubs in Houston, TX. They are dedicated to an excellence of service that guarantees a medical facility's staff is free to focus on the important work of providing the best possible care for their patients. There is more information available about ImageFIRST Houston by either visiting their website or by contacting them directly through 1-800-932-7472.

About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

For more information about ImageFIRST Houston, the cost-effective solution for greater patient satisfaction, please visit