ImageFIRST Kansas City

ImageFIRST Kansas City Helps Customers Succeed on Patient Quality Surveys


Kansas City, KS -- (SBWIRE) -- 12/23/2015 -- Recently, the Centers for Medicare & Medicaid Services (CMS) approved a measure will spell big changes for surgery centers. In 2016, with the approval of CMS, patient satisfaction surveys will be available to outpatient and ambulatory surgery centers, designed to gauge patients' perceptions and improve their experiences at the centers.

While beginning as a voluntary initiative, these surveys will eventually become mandatory, meaning that the centers surveyed will come under much closer observation and will be affected by patients' experiences. ImageFIRST Kansas City, a medical linen service in Kansas City, KS, can help outpatient surgery centers succeed with remarkable laundry services.

The surveys will be distributed to patients after visiting Medicare certified outpatient surgery departments located in hospitals or ambulatory surgery centers. Patients will be asked thirty-seven questions in total, pertaining to aspects of the patient care experience, such as the cleanliness and privacy of a facility, their willingness to recommend the facility and their overall rating of the facility. These surveys, much like the HCAHPS, will place a heightened focus on patient satisfaction.

ImageFIRST Kansas City can help their surgery center customers gain excellent feedback on surveys, increasing their longevity in an industry that continuously becomes more transparent and invested in the patient experience. ImageFIRST's mission is to deliver cost-effective laundry and linen solutions that help facilities create exceptional patient experiences. From each sanitized, bright white linen and comfortable patient gown to each scrub uniform in Kansas City, KS, ImageFIRST's products give patients a remarkably different care experience that they can see and feel. Plus, ImageFIRST's dedicated Customer Advocates and streamlined inventories make it simple for healthcare providers to devote more time and attention to the patients themselves.

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About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

For more information about ImageFIRST Kansas City, the cost-effective solution for greater patient satisfaction, please visit