ImageFIRST New Jersey

ImageFIRST New Jersey Sheds Light on the Correlation Between Communication and Hospital Readmission Rates


Clifton, NJ -- (SBWIRE) -- 11/02/2015 -- While ImageFIRST New Jersey knows how comfortability and the amenities of a healthcare facility directly affects patient experience, they also know how communication can be a factor. In fact, the company would like to shed light on a recent article featured on Becker's Healthcare, which was also based on a study done by two college professors, Claire Senot and Aravind Chandrasekaran, and published in the Harvard Business Review (HBR).

The Becker's Healthcare article, "What factor has the biggest impact on readmission rates?" explained that the findings of the study published in the HBR indicated that the way caregivers communicated with patients had an impact on readmission rates. Furthermore, the study was based on six years of research from almost 3,000 acute-care hospitals. What the two college professors concluded was that hospitals could reduce readmissions by 5% if they worked on communication skills as much as they worked on increasing comfortability.

As a leading healthcare laundry service and linen rental provider, ImageFIRST New Jersey understands how important it is to ensure impeccable communication between their associates and clients, just like their clients should with their patients. One of the ways the company guarantees that communication stays flawless is through the assignment of a Customer Advocate to each of their clients. What's more, each client is granted access to their Customer Advocate's phone number, and can also download the ImageFIRST Instant Service App, which is available for smartphones. If a client needs anything, the app allows them to get in touch with their Customer Advocate or another member of the service team immediately.

When it all comes down to it, ImageFIRST New Jersey has an intense dedication to ensuring that communication is clear between their associates and clients. And, by shedding light on this recent study published in the HBR, they hope that their clients make an effort to improve communication as well.

About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

To hear more about ImageFIRST New Jersey and the services that they provide to healthcare facilities within the Garden State and beyond, please visit