ImageFIRST Pittsburgh

ImageFIRST Pittsburgh Helps Healthcare Facilities Create Remarkable Patient Experiences


Pittsburgh, PA -- (SBWIRE) -- 05/12/2016 -- Recent changes in the healthcare system, such as the passage of the Affordable Care Act and the introduction of the CAHPS surveys, have made the healthcare system more transparent to patients, and reward top performing healthcare facilities based on feedback. Since patients increasingly have more buying power within the healthcare system, they are transitioning to a consumerist mindset and behavior. Now, more than ever, healthcare facilities must focus on delivering not just outstanding medical care but also excellent customer service through a comprehensive experience. ImageFIRST Pittsburgh, a provider of healthcare bed supplies and more to New Castle, PA and the rest of Western Pennsylvania, offers medical linen and laundry services that can help healthcare facilities increase patient satisfaction.

Nowhere is the new wave of healthcare transparency more apparent than in online review sites like Yelp, where patients can leave honest feedback about their experiences at healthcare facilities. Over half of Yelp's millions of healthcare reviews—which date back to 2004—were written in the past two years, further proving that consumer transparency in healthcare in on the rise. Overwhelmingly, patients who leave these reviews focus primarily not on the quality of the medical care they received but on factors related to customer service experiences such as wait time, billing, and the friendliness of the facility's staff.

ImageFIRST Pittsburgh can help by providing products that assure patients that the quality of their experience is foremost in their healthcare providers' minds. ImageFIRST products like scrubs, medical uniforms, patient gowns, sheets, curtains, and more in Johnstown, PA and elsewhere are hand-inspected for quality, sanitized (through a process that kills up to 99.999% of pathogens), and individually wrapped for assurance that patients can see. Furthermore, the company's Comfort Care line of patient gowns is made of a uniquely soft, cozy material guaranteed to enhance patient perception of a facility.

In addition to products of remarkable quality, ImageFIRST Pittsburgh also offers laundry and inventory management services designed to relieve busy staff members of tasks like inventory stocking. Each ImageFIRST customer is provided with a Customer Advocate, who not only fulfills the role of delivery driver, but also stocks linen, ensures that inventory counts are accurate, assists customers with their billing, and overall acts as an extra team member and partner in the customer's success.

With locations across the United States and Puerto Rico, ImageFIRST continues to provide remarkable medical laundry and linen services to customers who wish to enhance the patient experience. Learn more about their products and services in Western Pennsylvania by visiting

About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

To get in touch with ImageFIRST Pittsburgh about any of their healthcare laundry services and products, please visit