ImageFIRST Reflects on Its Customer Promise and Purpose During Patient Experience Week


King of Prussia, PA -- (SBWIRE) -- 05/01/2017 -- ImageFIRST Healthcare Laundry Specialists joined The Beryl Institute in recognizing and encouraging global efforts to improve the patient experience by celebrating the fourth annual Patient Experience Week from April 24 to 28.

The Beryl Institute created Patient Experience Week four years ago, as a way for organizations to celebrate the accomplishments of caregivers, re-energize efforts to provide the care patients and their families both need and deserve, and to honor those who impact the patient experience every day. This year, associates at ImageFIRST recognized Patient Experience Week by reflecting on the celebration's purpose and how each associate impacts their customers' patients every day.

ImageFIRST has always prioritized their patients in a very public manner through their Purpose and Customer Promise. As a leading national provider of comprehensive solutions for medical linen rental and laundry, ImageFIRST promises customers that they will be the cost-effective solution for greater patient satisfaction, a statement that publicizes how essential the patient is within the company's focus. Patients are also at heart of the ImageFIRST Purpose: To build a great company by positively impacting the lives of our associates, our community, our customers, and their patients.

ImageFIRST Associates in the Corporate Office took time to recognize Patient Experience Week at a monthly luncheon, during which they discussed their purpose and its tie to patients. Associates shared patient stories, colored "I am the patient experience" signs, and finished the activity by creating their own cupcakes.

ImageFIRST products also focus on patients by always keeping the patient experience at the forefront of their products' development. For example, ImageFIRST's Comfort Care line of premium gowns are made from a soft, cozy fabric and designed with patient comfort top-of-mind. Medical facilities that switch to the Comfort Care line are guaranteed to see patient perception of the facility increase by at least 50%.

ImageFIRST's services are intended to free up medical staff from the arduous task of linen management, so that they can better focus on the quality care of patients. ImageFIRST provides not only linen delivery, but inventory management, shelf stocking, a Customer Online Portal, and even an Instant Service app for mobile devices.

To learn more about how ImageFIRST products and services are the cost-effective solution for greater patient satisfaction, visit their website at

About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 6,000 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

To learn more about ImageFIRST Atlanta, and the services and products that they provide at their location, please visit their website at