ImageFIRST Tampa

ImageFIRST Shares How to Elevate the Patient Experience with Small Changes


Tampa, FL -- (SBWIRE) -- 08/14/2017 -- Jay Juffre, regional vice president and national service director at ImageFIRST, recently noted the impact that small changes can make on the patient experience in healthcare facilities. Drawing from a recent experience he had while staying at a familiar hotel, he explained how something as simple as changing the name of an associate's role alters their perspective on their job and consequently affects customers' experiences.

At this particular hotel, says Juffre, the associate who greeted customers at the entrance previously held the title of "Front Desk." After her title was changed to "Navigator," she began to view her position differently and made the extra effort in welcoming customers and guiding them to their destination, as Juffre experienced first-hand.

Juffre goes on to suggest that similar principles could be applied to the healthcare industry in order to elevate the patient experience. For example, a "Security Guard," he states, could be referred to as a "Safety Officer" instead, which could send a better message to patients entering a facility.

ImageFIRST's high-quality scrubs and uniforms in Gainesville, FL, and across the United States, are designed to enhance the patient experience. The company promises that medical facilities that switch to ImageFIRST's line of Comfort Care gowns will improve patients' perception of their facility by at least 50% compared to previous medical gowns.

ImageFIRST is committed to providing quality patient gowns and medical uniforms and scrubs in Daytona Beach, FL, and surrounding areas. The company also offers reliable laundry services to meet the high demands of the healthcare industry. For more information about products and services offered by ImageFIRST, visit

About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 6,000 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

For more information about ImageFIRST Tampa, the cost-effective solution for greater patient satisfaction, please visit