San Antonio, TX -- (SBWIRE) -- 01/02/2018 -- ImageFIRST Healthcare Laundry Specialists shared a story about an associate who went beyond his typical job duties in order to recover and return a young patient's stuffed animal.
ImageFIRST provides medical linen rental and laundry services for healthcare facilities. Their associates deliver and pick up scrubs, patient gowns, and healthcare bed linens in Austin, TX, and many other locations throughout the United States. While making a delivery at a Dallas medical center, one of the associates went above his ordinary duties.
A 4-year-old patient at a Cleburne, Texas surgery center chose to bring her kitten stuffed animal with her during the procedure. In the midst of being discharged, she left the toy behind in her hospital bed. After she left, the stuffed animal was accidentally tossed in a soiled linen bag along with the bed sheets.
Her mother called the facility, explaining that her daughter needed her favorite stuffed animal during recovery. The staff was unaware of the toy's location.
When Brock, an ImageFIRST Customer Advocate, came to service the facility the following week, the staff informed him of the missing stuffed animal. Brock took the initiative to look through the bags of soiled linen. He found the toy, and once he recovered it, he returned it to the young patient. He also gave her a Violet Cow stuffed animal to replace the kitten while her mother washed it.
The medical facility's administrator stated, "I just wanted to give a 'shout out' to Brock for the personable service and professional presence he always brings when visiting our center, for the way he bonds with my staff, but most recently because we asked Brock for help in recovering a 4-year-old's treasured toy."
"He exceeded our expectations," she added.
ImageFIRST's services are designed to help medical facilities increase patient satisfaction. Associates known as Customer Advocates form partnerships with medical facilities. Beyond dropping off and picking up linen, ImageFIRST Customer Advocates serve as a constant point of contact for customers' linen needs, and assist with inventory management tasks so that customers can focus their time and attention on patient care.
To learn more about ImageFIRST's healthcare laundry services in Austin, TX, and other locations, visit http://san-antonio.imagefirst.com/ or call 800-932-7472.
Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST's 36 locations nationwide serve over 11,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients' linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients' favorable perception of a facility by more than 50%. For more information about ImageFIRST, your cost-effective solution for greater patient satisfaction, please visit http://san-antonio.imagefirst.com/.