ImageFIRST Tampa

ImageFIRST Tampa Helping Improve Patient Experiences at Healthcare Facilities


Tampa, FL -- (SBWIRE) -- 11/06/2015 -- Patient experience and satisfaction is important to healthcare facilities in many ways, not least of all because it is a reflection of the efforts made by staff to ensure that patients are comfortable and confident with the service they receive. The Beryl Institute, an organization that seeks to improve the patient experience worldwide through research and surveys, has recently released its 2015 State of Patient Experience report, which spans 21 countries and 1,561 respondents in order to identify key trends in patient experiences. ImageFIRST Tampa has shared this report with clients and associates alike in order to provide for a better understanding of the importance of patient feedback and satisfaction with their experience of the operations of medical providers.

According to the report, consumers worldwide roundly agree that patient experience is extremely important, as well as a very significant part of their decision-making process. This is likely why, between 2013 and 2015, engagement of patient/family advisory committees have risen from 32% to 52% in U.S. hospitals, while bedside surveys and rounding feedback have increased from 42% to 49%. Overall, investments by medical providers in patient experience staff members has grown enormously, from 13% in 2011 to 42% in 2015, reflecting this nationwide growth in perceived importance of experience.

One proven way that medical facilities can increase their overall patient satisfaction is to hire a healthcare laundry provider with client and patient satisfaction at the forefront of their company philosophy. By using ImageFIRST Tampa's Comfort Care products, medical providers have seen improved patient perception of their facility operations increase by up to 50%; in the absence of such an improvement, ImageFIRST will provide facilities with one free month of service. These patient gowns and robes are made with a unique plush, luxurious microfiber material that provides for a comfortable fit, warmth and cozy texture. In one study at the Eastside Medical Center in Georgia, the 310-bed facility saw a 500% increase in positive patient perception of the facility after switching to the ImageFIRST Comfort Care line.

To learn more about how ImageFIRST Tampa can help inpatient and outpatient facilities improve their patient experience, visit

About ImageFIRST
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST's 36 locations nationwide serve over 5,500 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with facilities to better manage linen inventory. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality linens and remarkable service: their Comfort Care gowns product line increases patients' favorable perception of a facility by more than 50%.

For more information about ImageFIRST Tampa, the cost-effective solution for greater patient satisfaction, please visit