Brooklyn, NY -- (SBWIRE) -- 10/17/2017 -- As per the study, the worldwide market for cloud-based contact centers is expected to witness a phenomenal rise over the forthcoming years. The increasing need for cloud compliance and the growing acceptance of home-based work concept are likely to fuel the demand for cloud-based contact centers across the world in the near future. The faster deployment of these contact centers and the scalability and flexibility they offer are expected to add to their popularity over the next few years.

On the other hand, the concerns over the risk of the loss of information and the high initial investment may hamper the growth of this market considerably in the years to come, notes the research study.

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In this study, the global market for cloud-based contact centers has been analyzed on the basis of the type of the product, application, and the geography. Based on the type of the product, the market has been classified into professional services, managed services, and system integrator. Among these, the managed services segment is likely to lead the overall market over the forthcoming years.

By application, the global market has been categorized into call routing and queuing, chat quality monitoring, workforce optimization, data integration and recording, and real-time decision making. Of these, the chat quality monitoring segment is expected to dominate the overall market in the near future. The adoption of cloud-based contact centers in other application areas is also projected to increase significantly over the years to come, reports the study.

Geographically, North America, South East Asia, Europe, Japan, China, and India have been identified as the main regional markets for cloud-based contact centers. North America has acquired the leading position in this market as is anticipated to remain so over the next few years. South East Asia, Japan, China, and India are also projected to witness healthy growth in their respective markets for cloud-based contact centers in the near future, states the research report.

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The research study also reviews the competitive landscape of the worldwide market for cloud-based contact centers by evaluating the profiles of the key players. As per the market report, Aspect Software, Incontact Inc., ConnectFirst Inc., Interactive Intelligence Group Inc., Genesys Telecommunications Laboratories Inc., CiscoSystems Inc., Oracle Corp., 3clogic Inc., Five Inc., Liveops Social, Mitel Networks Corp., and X Inc. are the leading players operating in this market.

Table of Contents

Global Cloud Based Contact Center Market Research Report 2016
1 Cloud Based Contact Center Market Overview
1.1 Product Overview and Scope of Cloud Based Contact Center
1.2 Cloud Based Contact Center Segment by Type
1.2.1 Global Production Market Share of Cloud Based Contact Center by Type in 2015
1.2.2 Professional Services
1.2.3 System Integrator
1.2.4 Managed Services
1.3 Cloud Based Contact Center Segment by Application
1.3.1 Cloud Based Contact Center Consumption Market Share by Application in 2015
1.3.2 Call Routing and Queuing
1.3.3 Data Integration and Recording
1.3.4 Chat Quality Monitoring
1.3.5 Real-Time Decision Making
1.3.6 Workforce Optimization
1.4 Cloud Based Contact Center Market by Region
1.4.1 North America Status and Prospect (2011-2021)
1.4.2 Europe Status and Prospect (2011-2021)
1.4.3 China Status and Prospect (2011-2021)
1.4.4 Japan Status and Prospect (2011-2021)
1.4.5 Southeast Asia Status and Prospect (2011-2021)
1.4.6 India Status and Prospect (2011-2021)
1.5 Global Market Size (Value) of Cloud Based Contact Center (2011-2021)

2 Global Cloud Based Contact Center Market Competition by Manufacturers
2.1 Global Cloud Based Contact Center Production and Share by Manufacturers (2015 and 2016)
2.2 Global Cloud Based Contact Center Revenue and Share by Manufacturers (2015 and 2016)
2.3 Global Cloud Based Contact Center Average Price by Manufacturers (2015 and 2016)
2.4 Manufacturers Cloud Based Contact Center Manufacturing Base Distribution, Sales Area and Product Type
2.5 Cloud Based Contact Center Market Competitive Situation and Trends
2.5.1 Cloud Based Contact Center Market Concentration Rate
2.5.2 Cloud Based Contact Center Market Share of Top 3 and Top 5 Manufacturers
2.5.3 Mergers & Acquisitions, Expansion

3 Global Cloud Based Contact Center Production, Revenue (Value) by Region (2011-2016)
3.1 Global Cloud Based Contact Center Production by Region (2011-2016)
3.2 Global Cloud Based Contact Center Production Market Share by Region (2011-2016)
3.3 Global Cloud Based Contact Center Revenue (Value) and Market Share by Region (2011-2016)
3.4 Global Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.5 North America Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.6 Europe Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.7 China Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.8 Japan Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.9 Southeast Asia Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)
3.10 India Cloud Based Contact Center Production, Revenue, Price and Gross Margin (2011-2016)

4 Global Cloud Based Contact Center Supply (Production), Consumption, Export, Import by Regions (2011-2016)
4.1 Global Cloud Based Contact Center Consumption by Regions (2011-2016)
4.2 North America Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)
4.3 Europe Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)
4.4 China Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)
4.5 Japan Cloud Based Contact Center Production, Consumption, Export, Import by Regions (2011-2016)

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