Researchmoz Global Pvt. Ltd.

Contact Center Marketto Grow at a CAGR of 9.26%, Worldwide, over the Period 2014-2019: ResearchMoz

ResearchMoz added Latest Research Report titled " Global Contact Center Market 2015-2019: Industry Research, Analysis, Shares, Size, Trends, Growth, Survey, Forecast " to it's Large Report database.


Albany, NY -- (SBWIRE) -- 11/19/2015 -- Business enterprises worldwide have become increasingly dependent on various technologies and the Internet to run their business and drive revenue growth. This trend is expected to intensify, which indicates that the role of IT has become vital and directly contributes to the organizations agenda.

Contact center is s facility used to manage clients or customers contact via email, telephone, web chat, and social media. Contact centers have experienced an irretrievable evolution over the last decade. Many business enterprises have several contact centers to manage customer interaction. It could be an in-house team or outsourced to a third party assistance. It offers different services such as support or help desk, customer service, and sales and marketing. In spite of ample public criticism many contact centers are outsourced and offshored.

Register your Sample copy of this report at:

They aid enterprises by providing better customer experience, productivity, valuable business intelligence to concentrate on their core competencies, reduced time-to-market, access to fresh talent and experience along with the latest technologies, and help build an organization with an economical cost structure in the long run. It is responsible for managing priorities and reporting on all the email, voice, web chat, text and social messaging in the same way.

Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Currently, contact centers are adopting new technologies to become multichannel operations. This results in a coherent customer experience and enables customer expectations to be met with an advanced level of interaction. Technavio's analysts forecast the global contact center market to grow at a CAGR of 9.26% over the period 2014-2019.

Browse complete Report description with TOC at:

Technavio's report, Global Contact Center Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the landscape of the market and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key vendors:-

Cisco Systems
Huawei Technologies

Key market driver:
Rise in advanced communication technologies
For a full, detailed list, view our report

Key market challenge:
High attrition rate
For a full, detailed list, view our report

Key market trend:
Cloud-based contact centers
For a full, detailed list, view our report

Submit your Query/ Enquiry at:

About ResearchMoz
ResearchMoz is the world's fastest growing collection of market research reports worldwide. Our database is composed of current market studies from over 100 featured publishers worldwide. Our market research databases integrate statistics with analysis from global, regional, country and company perspectives. ResearchMoz's service portfolio also includes value-added services such as market research customization, competitive landscaping, and in-depth surveys, delivered by a team of experienced Research Coordinators.

Contact Us:
Mr. Nachiket
Albany NY - 12207
United States
Tel: +1-518-621-2074
Tel: 866-997-4948 (Us-Canada Toll Free)