Ikeda-shi, Osaka-fu -- (SBWIRE) -- 12/16/2012 -- Japanese car auction buyer and used car exporter Integrity Exports today announced the addition of 24 / 7 live human phone support to pull further clear of its rivals.
According to Integrity Exports' own research, none of its major rivals in the Japanese used car exporting business offers an always-available live human phone presence.
Integrity Exports' spokesperson Stephen Munday explains, “Like all Japan's car exporters, Integrity Exports operates in a global market place with customers in many continents and time zones all over the world. The difference is that we take customer service very seriously.”
“So when you call us, whether on the phone or via a Skype voice call, there are three things you can be sure you will always get: Firstly, polite and helpful assistance from a real, live human being. (No generic voicemail here.) Secondly, you will always speak with a native English speaker. Finally, if we can't help you right there over the phone, we will call you or email you back within one business day at the very most – often less.”
When dealing with most used car exporters in Japan, international customers are often disappointed to find that communication is slow and that there are all kinds of language barriers dealing with Japanese and other non-native English speakers.
“We are talking about transactions for vehicles involving at least thousands of dollars – often tens of thousands of dollars here,” continued Mr. Munday. “So, the last thing you want as a customer is to be left in the dark wondering what's happening with your order because someone can't or won't communicate properly with you.”
“Dealing with Integrity Exports is completely different: Not only do we guarantee that you will have a native English speaker running your account, but now any time you call, you will immediately be able to speak with someone about any questions you have whether it's day or night in Japan. That's real service. That's the real assurance that you need doing business internationally. And that is something that our major competitors are not able to match.”
Integrity Exports has been sourcing cars from Japan's used car auctions for car dealer customers around the world since January 2011. Customers have always been attracted to Integrity Exports by the high standards of service and integrity, professional communication and their unique pricing Double Guarantee.