Maharashtra, India -- (SBWIRE) -- 04/30/2019 -- Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
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Natural language processing (NLP) is one of the leading technology that has been gaining increased adoption in the past decade of the progression of the interactive voice response (IVR) industry. NLP technology is used to analyze spoken natural language, and the IVRs supporting NLP are able to generate natural language response. This has helped in developing conversational systems. Using NLP technology, the IVR solutions have been designed to be smarter.
On the other hand, IVR analytics plays an essential role in fueling the market growth, as it helps the companies to achieve customer satisfaction by capturing, tracking, and evaluating the entire call experience. IVR analytics solutions address issues such as root cause of common drop-off points and misunderstood menus and prompts, as well as customer reticence in using IVR systems. Once the issues are understood, an organization can make enhancements to its IVR solution, thereby making it easier for customers to use the self-service solution.
The key players covered in this study
Cisco Systems, Avaya, NEC, Enghouse Interactive, SAP, Aspect, West, Voxeo, Altitude Software, Genesys International, Vocalcom, Convergys, Genesys
Market analysis by product type
Market analysis by market
Market segmentation by Zone:
North America (USA, Canada, Mexico)
Asia-Pacific (China, Japan, Korea, India, Australia, Indonesia, Thailand)
Europe (Germany, UK, France, Italy, Spain, Russia, etc.)
South America (Brazil, Argentina, etc.)
Middle East (Saudi Arabia, Iran etc.)
Africa (Egypt, South Africa, etc.)
Furthermore, the report provides the core knowledge of the market by analyzing end user's consumption tendency, Interactive Voice Response (IVR) Systems market driving factors, ever-changing market dynamics, and rising development patterns in the market.
Besides, the report focuses on the leading contenders in the Interactive Voice Response (IVR) Systems industry and delivers an all-inclusive analysis considering their market share, production capacity, value chain analysis, size, sales and distribution network, import/export activities, cost structure, and product specification. Due to the changes in world business policies, it is recommended to be always aware of the facts and data about this market.
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The objectives of the Market Research Explore report on the Global Interactive Voice Response (IVR) Systems Market are:
To study, analyze and forecast the Global Interactive Voice Response (IVR) Systems Market by segmenting it based on types, application, inventions, time-based performance, and end user.
The report by Market Research Explore analyzes various macro and microeconomic factors impacting the Global Interactive Voice Response (IVR) Systems Market.
To come up with insights into the major factors affecting the global Interactive Voice Response (IVR) Systems Market around the world such as Its drivers, hurdles, opportunities, and challenges.
To notify about the dominant players along with their strategies, products/services, research, and development plans.
Conclusively, the report helps a reader to get an absolute understanding of the Interactive Voice Response (IVR) Systems industry through details about the market projection, competitive scenario, industry environment, growth constraining factors, limitations, entry barriers, the provincial regulatory framework as well as upcoming market investment and opportunities, challenges and other growth promoting factors. This report will provide you a clear view of each and every fact of the market without a need to refer any other research report or a data source. Our report will provide you with all the facts about the past, present, and future of the concerned Market.
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